首页 | 本学科首页   官方微博 | 高级检索  
     


Reducing the Impact of Same-Day Missed Appointments
Affiliation:1. Colorado State University, Fort Collins, Colorado;2. Radiology Associates, Templeton, California;1. Department of Radiology and Imaging Sciences, University of Utah, Salt Lake City, Utah;2. Department of Radiology, Pomona Valley Hospital Medical Center, Pomona, California;1. Department of Radiation Oncology, Dana-Farber Cancer Institute and Brigham and Women’s Hospital, Boston, Massachusetts;2. Harvard Medical School, Boston, Massachusetts;3. Department of Radiation Oncology, H. Lee Moffitt Cancer Center and Research Institute, Tampa, Florida;4. Morsani College of Medicine at the University of South Florida, Tampa, Florida;1. Department of Radiology, Virginia Mason Medical Center, Seattle, Washington;2. Department of Radiology, University of Washington, Seattle, Washington;3. Department of Medicine, University of Washington, Seattle, Washington;4. UW Medicine Value and Systems Science Lab, Seattle, Washington;5. Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania;6. Department of Radiology, Hospital of the University of Pennsylvania, Philadelphia, Pennsylvania;7. Perelman School of Medicine, the University of Pennsylvania, Philadelphia, Pennsylvania;8. Institute for Biomedical Informatics, University of Pennsylvania, Philadelphia, Pennsylvania;1. Department of Radiology, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, Hempstead, New York;2. Department of Radiology, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin;3. Department of Radiology and Imaging Sciences, Indiana University School of Medicine, Indianapolis, Indiana;4. Department of Radiology, Florida Hospital, Orlando, Florida;1. Department of Radiology, Johns Hopkins Hospital, Baltimore, Maryland;2. Health Care Initiatives, Emerson Collective, Palo Alto, California;3. Johns Hopkins School of Medicine, Baltimore, Maryland
Abstract:Radiologist reimbursement cuts over the last few years have driven outpatient imaging centers to find innovative ways to cut costs and improve efficiency while maintaining high image quality. A California-based outpatient imaging center has been tackling the problem of same-day missed appointments since 2014. The lack of meaningful change with each experiment in the last 4 years has led the organization to change direction and look for ways to actively maintain a desired utilization level. An interim solution to cut examination times in modalities with high cancellation rates allows schedulers to schedule more examinations every day. This article covers the history of continuous improvement around reducing same-day missed appointments and eventually realizing the need to open capacity, and it makes the argument for an integrated system that predicts the probability of patients cancelling their examination to facilitate proactive measures.
Keywords:Same-day missed  outpatient imaging  utilization  continuous improvement
本文献已被 ScienceDirect 等数据库收录!
设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号