| 儿科急诊输液室护患纠纷原因分析及对策 |
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| 引用本文： | 吕竞.儿科急诊输液室护患纠纷原因分析及对策[J].天津护理,2005,13(3):171-172. |
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| 作者姓名： | 吕竞 |
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| 作者单位： | 天津市儿童医院,天津,300074 |
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| 摘 要： | 目的:提高护理服务质量,减少急诊护患纠纷的发生。方法:对我院急诊输液室36起家属投诉原因进行分析。改善输液环境,缩短病人等候时间,加强基本功的训练和提高护理人员自身素质,正确处理护患关系。结果:产生纠纷的主要原因在于护士的服务态度、静脉技术、等候时间过长等。结论:采取相关措施,提高护理服务质量可以防止和减少护患纠纷的发生。
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| 关 键 词： | 护患纠纷 原因分析 对策 |
| 文章编号： | 1006-9143(2005)03-0171-02 |
| 修稿时间： | 2004年12月28 |
Investigated and analyzed of nurse-patient clissension |
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| Lǖ Jing.Investigated and analyzed of nurse-patient clissension[J].Tianjin Journal of Nursing,2005,13(3):171-172. |
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| Authors: | Lǖ Jing |
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| Abstract: | Objective To improve the nursing service quality and reduce the risk of nurse-patient dissension. Methods: 36 cases of patient's relatives appeals were investigated and analyzed. Results: The main cause of the dissension were the serving attitude of the nurse, the intravenous infusion skill and the waiting period, etc. Conclusion: Reinforcing the basic skill training, improving the nurses qualification are the essential factors to prevent and reduce the risk of nurse-patient dissension |
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| Keywords: | Nurse-patient Dissension Cause Analysis Countermeasure |
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