医院护理过程质量综合评价指标研究

目的 建立科学、实用、适应形势发展的医院护理过程质量评价指标体系，为医院护理管理部门合理评价、科学决策提供依据。方法 采用典型调查法，了解医院现行护理过程质量评价内容和方法；会议讨论确定评价指标体系的基本范畴；采用头脑风暴法、特尔斐法对指标进行筛选和论证，确立指标体系；用现场调查法对25个科室的护理过程质量进行评价和分析。结果 建立了医院护理过程质遣综合评价体系，涵盖护理服务、护理管理、护理技术和护理安全4个范畴并分解成不同层次的评价指标，整体结构由1个总目标、4项一级指标、12项二级指标、5项三级指标和290项子指标构成。结论 新指标体系强调护理服务理念、突出以病人为关注焦点的质量管理原则，层次清晰，操作性强，为科学合理评价护理过程质量提供了可靠保证。

Comprehensive assessment indexes of nursing process quality in hospitals

Objective To set up assessment indexes of nursing process quality in hospitals that are scientific, practical and in keeping with the times so as to provide hospital departments in charge of nursing with the basis for reasonable assessment and scientific decision-making. Methods Typical investigations were conducted to understand the content and methods of the current assessments of nursing process quality in hospitals; the basic scope of the assessment indexes was determined through meeting discussions; the indexes were selected, verified, and established by means of brainstorming and the Delphi method; field surveys were conducted to assess and analyze the nursing process quality in 25 departments. Results A system of comprehensive assessment of nursing process quality in hospitals was established. It covered four categories, viz. nursing services, nursing control, nursing skills and nursing safety, and decomposed into assessment indexes of different levels, with the overall structure consisting of 1 overall goal, 4 first- level indexes, 12 second-level indexes, 5 third-level indexes and 290 subindexes. Conclusion The new system of indexes, which stresses the idea of nursing services, highlights the quality control principle of focusing on the patients, and is characterized by clear-cut structure and easy operability, provides a reliable guarantee for scientifically and rationally assessing nursing process quality.