门诊预约挂号难点与对策分析

通过对各地开展预约挂号服务实施情况的回顾,分析了医疗机构实施预约挂号所面临的难点:缺乏好的预约服务平台,专家按时出诊率低、患者爽约率高以及挂号信息不透明导致新的不公平。进而提出解决预约挂号中难点的对策:充分利用社会资源、优势集成、合作共享,加强监管提升医生出诊率、创新模式降低患者爽约率,信息公开、保证预约挂号公平及公正。

Problems and Strategies Analysis of the Outpatient Appointment Services

Through reviewing the implementation of outpatient appointment services around the whole country,the problems of current outpatient appointment services were analyzed,which included imperfect information platform,low rate of medical experts' visit on schedule,high rate of breaking the appointment by outpatients,and the new inequity caused by opaque information on the outpatient appointment service.The strategies were put forward to address the problems,including the integration of different social resources...