品管圈在提高门诊护士工作积极性中的作用

目的探讨品管圈的应用在提高门诊护士工作积极性中的效果。方法由护士长倡导，护士自发组织成立积极进取品管圈，分析护士工作负面消极情绪的原因，采取有效措施管理。结果护士工作学习的积极性提高，患者投诉率降低，满意度上升；报考自学本科7人，报考在职护理研究生1名。结论品管圈管理方法充分激发了护理人员工作积极性和主动性，提高工作能力和责任心，增强了团队协作精神，护士综合素质得以提升，患者满意度提高。

The effect of quality control circle in improving the outpatient nursesw enthusiasm for work

Objective To explore the effect of the application of quality control circle in improving the Outpatient Nurse enthusiasm for work. Methods The positive quality control circles was advocated by the matron, which seted up spontaneously by the nurses, it analysed the reason of negative emotions of nurses work, and the effective management measures were taken. Results The enthusiasm of studying was increased, and the patients＇ complaint rate was also reduced; 7 people apply for the self-study course and one apply for nursing postgraduate. Conclusion The method of quality control circle management fully stimulated the Nurses＇ enthusiasm and initiative for work, improved their ability to work and the sense of responsibility, strengthened the team cooperation spirit, enhaneed comprehensive quality of the nurses, and improved patients＇ satisfaction.