门诊注射中心实施人性化服务的探讨

目的:探讨门诊注射中心对患者实施人性化服务的方法。方法:通过改善注射中心的物理环境和人文环境,合理配备护理人力资源,强化技术训练,实施人性化服务与护理,以满足患者身体、心理,精神社会文化等方面的需要。每月随机发放自制患者满意度调查表10份,调查病人或家属。结果:患者的满意度有显著的提高。结论:门诊注射中心实施人性化服务,社会反响良好,病人满意度显著提高,值得提倡。

Outpatient service injection center implementation user friendly service discussion

Objective:The discussion implements the user friendly service to the outpatient service injection center patient the method.Methods:Through the improvement injection center physical environment and the humanities environment, the reasonable equipment nursing human resources, the strengthening technical training, the implementation user friendly serves and nurses, satisfies the patient body, the psychology, aspect and so on energetic social culture need. Each month of stochastic provide self-restraint patient degree of satisfaction examination table 10, investigate the patient or the family member.Results:Patient's degree of satisfaction has the remarkable enhancement.