新冠肺炎疫情期间基于互联网医药模式的药学咨询服务实践和探讨

目的 通过新冠肺炎疫情期间对互联网药学咨询服务的实践,探讨互联网药学咨询新模式。方法 探讨和建立本院互联网药师咨询的流程规范、管理制度、资质准入和质控评估。提取2020年2月17日至4月12日本院互联网药师咨询记录,统计评估咨询类型、内容、药物品种和例次、患者评估等相关信息。结果 2020年3月北京协和医院互联网咨询平台搭建成功,建立药师咨询相关制度和规范化流程。实施互联网药学咨询服务后,截止到4月12日共收集到有效咨询记录615条。药师上线数量、患者咨询例数、药师日服务人次等均呈持续增加。结论 新冠肺炎疫情期间实施互联网药学咨询服务,既能保证患者求医问药的诉求,同时减少患者潜在的交叉感染的风险。药师可借助互联网咨询持续提供方便快捷、以患者为中心的药学服务,构筑药学人员抗击疫情的全新药学服务模式。

The Practice and Exploration of the Pharmacy Counseling Services on Internet-based Medicine Model during the Period of Coronavirus Disease 2019

OBJECTIVE To explore the novel models of internet-based pharmacy services during the period of coronavirus disease 2019 (COVID-19). METHODS The process specification, management system, qualification and quality control were discussed and astablished. Retrieving 2-month of internet pharmacy counseling records, and conducting statistical analysis on the relevant information, which includes the counseling content, drug types, numbers, cases and patient evaluation survey. RESULTS This new model built an internet pharmacy counseling platform in Peking Union Medical College Hospital (PUMCH) on March 2020. Relevant systems and standardized processes has be established. After the implementation of the internet-specific pharmacy counseling service, a total of 615 qualified counseling records were collected by April 12, 2020. The number of online pharmacists, the numbers of counseling, daily pharmacist visits have increased continuously. CONCLUSION In conclusion, the implementation of internet pharmacy counseling services during the period of coronavirus disease 2019 (COVID-19) solves the drug-related demands from patients as well as reduces the potential risk of cross-infections among patients. This model contributes to the establishment of a series of new pharmacy services to fight against the COVID-19. In addition, it also plays an important role in helping specialist pharmacists provide convenient, patient-centered pharmacy services.