| 社区卫生服务患者满意度评价引入第三方评价的分析研究 |
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| 引用本文： | 王琤琤,郭继志,于长海.社区卫生服务患者满意度评价引入第三方评价的分析研究[J].中国卫生事业管理,2011,28(10). |
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| 作者姓名： | 王琤琤 郭继志 于长海 |
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| 作者单位： | 山东潍坊医学院卫生管理学院,山东潍坊,261042 |
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| 摘 要： | 目的:分析社区卫生服务患者满意度调查研究中,第三方评价对社区卫生服务患者满意度研究的意义.方法:采用分层随机抽样的方法,利用自制的调查问卷,对潍坊市6个社区的502名居民进行了拦截式的调查.结果:科室设置、医疗设备完备性、人员配置、医生数量、老年人健康教育、慢性病康复六个服务项目差别有统计学意义,P值分别为0.034、0.019、0.004、0.050、0.039、0.035,其他项目差别无统计学意义.结论:社区卫生服务患者满意度实施第三方评价更有利于社区卫生服务质量的提高和基层卫生事业的发展.
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| 关 键 词： | 社区卫生服务 满意度 第三方评价 |
Studying the method to evaluate the patients' satisfaction on community health services by introducing the thirdparty evaluation. |
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| Wang Cheng-cheng,et al..Studying the method to evaluate the patients' satisfaction on community health services by introducing the thirdparty evaluation.[J].Chinese Health Service Management,2011,28(10). |
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| Authors: | Wang Cheng-cheng |
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| Institution: | Wang Cheng-cheng,et al. Weifang Medical College,Weifang,P.R.China. |
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| Abstract: | Objective To analyze the significance of introducing the third-party evaluation into evaluating the patients' satisfaction on community health services.Methods 502 cases of residents were randomly selected from 6 communities in Weifang by stratified random sampling,and surveyed with self-made questionnaire.Results There had significant differences in items of department setup,completeness of medical equipment,personnel allocation,quantity of doctors,elderly health education and rehabilitation of chronic dis... |
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| Keywords: | community health services satisfaction third-party evaluation |
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