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REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting |
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| Authors: | Don Cock Iain C Adams Adrian B Ibbetson Phil Baugh |
| Affiliation: | (1) Centre for Sport and Dance Studies, Liverpool John Moores University, Liverpool, UK;(2) Department of Tourism and Leisure Management, University of Central Lancashire, Preston, UK;(3) Department of Information and Finance, University of Central Lancashire, Preston, UK |
| Abstract: | BackgroundThe development of an instrument accurately assessing service quality in the GP Exercise Referral Scheme (ERS) industry could potentially inform scheme organisers of the factors that affect adherence rates leading to the implementation of strategic interventions aimed at reducing client drop-out. |
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