| 儿童计划免疫服务满意度现况的调查分析 |
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| 引用本文： | 倪进东,洪倩,钱帮群,张峰,杨红杏,汪思银,於秀年. 儿童计划免疫服务满意度现况的调查分析[J]. 安徽预防医学杂志, 2004, 0(5) |
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| 作者姓名： | 倪进东 洪倩 钱帮群 张峰 杨红杏 汪思银 於秀年 |
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| 作者单位： | 芜湖市卫生防疫站 安徽芜湖241000(倪进东，钱帮群，张峰，杨红杏，汪思银)，安徽医科大学卫生管理学院 安徽合肥230032(洪倩)，芜湖市卫生防疫站 安徽芜湖241000(於秀年) |
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| 摘 要： | 目的 了解计划免疫服务人群满意度 ,探索满意度调查在计划免疫服务质量管理中应用的适用性。方法 通过整群抽样 ,使用调查表对芜湖市区 1344名儿童家长 /监护人进行调查。结果 满意度分值及被调查人主观评分超过 80分者 ,分别为 80 .8%、97.9%。结论 芜湖市区计划免疫服务质量令人满意。顾客满意度调查是评价工作质量的很好参考。
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| 关 键 词： | 计划免疫 满意度 制量控制 |
Investigation of Present customer Satisfaction with Services of Expanded Programme on Immunization Service in Wuhu City |
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| NI Jin-dong ,HONG Qian ,QIAN Bang-qun ,ZHANG Feng ,YANG Hong-xing ,WANG Si-yin ,YU Xiu-nian. Investigation of Present customer Satisfaction with Services of Expanded Programme on Immunization Service in Wuhu City[J]. Anhui Journal of Preventive Medicine, 2004, 0(5) |
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| Authors: | NI Jin-dong HONG Qian QIAN Bang-qun ZHANG Feng YANG Hong-xing WANG Si-yin YU Xiu-nian |
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| Affiliation: | NI Jin-dong 1,HONG Qian 2,QIAN Bang-qun 1,ZHANG Feng 1,YANG Hong-xing 1,WANG Si-yin 1,YU Xiu-nian 1 |
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| Abstract: | Objective In order to understand the customer satisfaction with Expanded Program on Immunization ( EPI ) service and explore the use of the customer satisfaction survey in quality management of EPI. Methods By cluster sample, a survey on EPI service satisfaction was conducted among 1344 children. Their parents or guardians were investigated with questionnaire. Results The response rate was 96.0%. In term of the 18 influence factors on the qestionnaire and the subjective total satisfaction score, more than 80.8%, 97.9% of the responsers reported high satisfaction with the EPI service. Conclusions The quality of EPI service in Wuhu city was good. Customer satisfaction survey was a valuable method to obtain feedback and continuous evaluation of service of EPI. |
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| Keywords: | expanded program on immunization customer satisfaction quality management |
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