| 护理质量反馈本在病房护理质量控制中的应用 |
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| 引用本文： | 张文俐,袁春丽. 护理质量反馈本在病房护理质量控制中的应用[J]. 国际护理学杂志, 2011, 30(8). DOI: 10.3760/cma.j.issn.1673-4351.2011.08.034 |
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| 作者姓名： | 张文俐 袁春丽 |
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| 作者单位： | 三峡大学人民医院泌尿外科,湖北宜昌,443000 |
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| 摘 要： | 目的 利用护理质量反馈本作为护士长与护士进行信息交流的平台,促进护理质量的持续改进.方法 科室建立护理质量反馈本,护士长在病房质量检查中随时发现护理问题,第一时间提出问题并告知当事人,明确解决方案,提出整改措施,提高护理服务质量.结果 护理部质量得分、患者满意度、护士对管理模式的满意度均明显提高,护理缺陷和护理投诉明显下降(P＜0.01).结论 护理质量反馈本能够有效的促进护理质量的持续改进,预防和减少护理安全问题的发生,患者能得到安全舒适的护理.
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| 关 键 词： | 护理质量反馈本 质量控制 应用 |
Application of the nursing quality feedback notebook in the ward nursing quality control |
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| ZHANG Wen-li,YUAN Chun-li. Application of the nursing quality feedback notebook in the ward nursing quality control[J]. international journal of nursing, 2011, 30(8). DOI: 10.3760/cma.j.issn.1673-4351.2011.08.034 |
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| Authors: | ZHANG Wen-li YUAN Chun-li |
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| Abstract: | Objective Make use of nursing quality feedback notebook as the information exchange platform between the head nurse and the rest nurses to facilitate continuous improvement in nursing quality.Methods The head nurse can examine and discover the nursing problems at any time by establishing the nursing quality feedback notebook.She can put forward the problems,inform the nurse involved in time,rectify the measures to improve the nursing quality.Results The scores on nursing quality,the degree of patients's satisfaction and nurses' satisfaction on modes of management has improved quite a lot.Nursing defects and nursing complaints has decreaed obviously(P ＜0.01).Conclusions Nursing quality feedback notebook can facilitate continuous improvement in nursing quality,prevent and reduce the nursing safety problems,provide the safe and comfortable nursing for the patients. |
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| Keywords: | Nursing quality feedback Quality control Application |
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