转型期的医院品牌战略研究

转型期探讨具有当代特色的医院品牌发展战略,对于提高病人满意度,改善医患关系,提高医院管理的效率及有效性,提高医院的社会效益和经济效益是非常必要的。医院品牌战略发展有三个要素,即技术品牌、服务品牌和文化品牌。医院品牌发展有几个阶段,即品牌创立阶段,品牌维护阶段与品牌宣传阶段。随着时代的进步,医院品牌的三个阶段相互交叉呈螺旋式上升。当代医院集团化趋势及专科发展战略,应注意到品牌发展及延伸战略因素,即专科发展的母品牌与子品牌的关系;医院集团的总品牌与分品牌的关系。

Hospital brand strategy research in interim

Hospital brand strategy could improve patient satisfaction, smooth hospital patient relationship, promote hospital efficiency and effectiveness and enhance social benefit and economic benefit in interim. So it was necessary to develop hospital brand strategy. There were three elements of brand. They were technology, service and culture. The stages of developing hospital brand were building, maintaining and publicity. The three stages were spiral risen. Parent brand and son brand relation, the grouping brand and sub-brand relation were considered to be attended.