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上海市级统一预约服务平台建设成效与深化前景
引用本文:范晨皓,杨佳泓,何萍,于广军,杨丽,杜宁,郑培永. 上海市级统一预约服务平台建设成效与深化前景[J]. 中国医院, 2014, 0(5): 46-47
作者姓名:范晨皓  杨佳泓  何萍  于广军  杨丽  杜宁  郑培永
作者单位:[1] 上海瑞金医院,200025 上海市瑞金二路197号 [2] 上海申康医院发展中心,200041 上海市静安区康定路2号 [3] 上海市儿童医院,200040 上海市静安区北京西路1400弄24号
摘    要:上海申康医院发展中心通过集约式建立上海统一预约服务平台,实现了医疗资源整合,避免单家医院低效率以及重复投资建设,提高了患者满意度,提升了市级医院服务水平,缓解了患者“看病难”的问题。并从拓展预约方式满足患者需求、探索预约直付费优化就医流程、靠前服务柔性引导患者合理就医、支持家庭医生转诊服务等方面阐述了预约服务平台建设的深化前景。

关 键 词:预约服务  集约式  区域医疗平台

The progress and prospect in building Shanghai unified reservation service platform
FAN Chenhao,YANG Jiahong,HE Ping,YU Guangjun,YANG Li,DU Ning,ZHENG Peiyong. The progress and prospect in building Shanghai unified reservation service platform[J]. Chinese Hospitals, 2014, 0(5): 46-47
Authors:FAN Chenhao  YANG Jiahong  HE Ping  YU Guangjun  YANG Li  DU Ning  ZHENG Peiyong
Affiliation:FAN Chenhao, YANG Jiahong, HE Ping, YU Guangjun, YANG Li, DU Ning, ZHENG Peiyong
Abstract:This paper introduces Shanghai Hospital Development Center through intensive way to build Medical alliance reservation service platform to achieve integration of medical resources, to avoid a single hospital inefficiency and duplication of investment in construction, improve patient satisfaction, improve the level of municipal hospital service, ease the general public‘s " the difficulty in medical services" problem, and describes the deepening of application platform.
Keywords:reservation service  intensive  regional health platform
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