| 我院心血管内科“知心”护理服务文化的构建与实施 |
| |
| 引用本文： | 何玲玲,黄行芝,刘庆,潘慧,李静.我院心血管内科“知心”护理服务文化的构建与实施[J].中国护理管理,2010,10(6):68-70. |
| |
| 作者姓名： | 何玲玲 黄行芝 刘庆 潘慧 李静 |
| |
| 作者单位： | 1. 荆门市第一人民医院心血管内科,448000,湖北省
2. 荆门市第一人民医院心血管护理部,448000,湖北省 |
| |
| 基金项目： | 湖北省卫生厅护理科研立项项目 |
| |
| 摘 要： | 目的:探讨"知心"护理服务文化的实施及影响。方法:树立"知心"护理服务文化理念,制定"知心"护理服务标准,从2007年开始在心血管内科实施"知心"护理服务。结果:提高了病人满意度及护理工作质量,健康教育覆盖率及合格率提高,护理人员的职业成就感也得以提升。结论:"知心"护理服务文化在提升医院服务品牌方面发挥了积极作用。
|
| 关 键 词： | 知心 护理服务 文化 |
Construction and implementation of the "intimate" care culture in Cardiology Department |
| |
| Institution: | HE Ling-ling, HUANG Xing-zhi, LIU Qing, et al. ( Cardiology Department, No.1 People＇s Hospital of Jingmen,Jingmen, Hubei province, 448000 China) |
| |
| Abstract: | Objective： To explore the implementation and impact of ＂intimate＂ care. Methods： We began to implement intimate nursing care from 2007 after establishing philosophy of intimate care and developing the care standards. Results： Patient satisfaction and care quality improved. More patients got professional health education. And nurses also got professional developments. Conclusion： Intimate nursing care culture played an active role in improving hospital service brand. |
| |
| Keywords: | intimate care service culture |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
