组长负责制分层管理模式在急诊护理管理中的应用效果评价

目的 利用现有人力资源,建立组长负责制分层管理模式,减少护理缺陷,减少护理纠纷,提高急诊护理质量.方法 制订考核标准,将护士分层使用和分层管理,实施组长负责制层级管理模式,通过考核,将结果进行分析、反馈.结果 实施前后护理质量、患者对护士的满意度、医生对护士的满意度、相关科室对急诊护理工作的满意度经χ2检验,差异明显.护理缺陷由2005年的5次,减少到2007年的1次;护理纠纷由2005年的5宗,减少到2007年的0宗;急救物品完好率由98%提高到100%.结论 组长负责制分层管理模式,保证急诊护理各时段、各环节护理质量均得到落实,减少了护理缺陷,减少了护理纠纷,提高了患者满意度,提高了护理质量,值得临床急诊科借鉴.

The application and effect of the stratified management modes based on the responsibility of the leader of nursing teamwork in the department of emergency

Objective Through utilizing the existing human resources and establishing stratified management modes based on the responsibility of the leader of nursing teamwork to reduce nursing de-fects and nursing disputes, and improve the quality of emergency care. Methods Nurses in the depart-ment of emergency were stratified, and the stratified management modes based on the responsibility of the leader of nursing teamwork was implemented. Then the results underwent analysis and feedback through assessment. Results Quality of care, the satisfaction degree of patients, doctors and the relevant depart-ments before and after the implementation had statistical significance by χ2 test. The cases of nursing de-fects reduced from 5 in 2005 to 1 in 2007 and nursing disputes reduced from 5 in 2005 to 0 in 2007.The intact rate of first aid materials increased from 98% in 2005 to 100% in 2007. Conclusions The strati-fied management modes can ensure that the quality of emergency care implemented in every hour and link, and can reduce the nursing defects and disputes, increase patient satisfaction degree and improve quality of care. So the stratified management modes are worthy of clinical reference in emergency department.