导致医患关系紧张的医方非技术因素分析

医患关系是医疗实践活动中最基本的人际关系，有资料显示导致医患关系紧张的原因中医方的非技术因素占据主导。从社会、伦理、心理等方面分析，主要原因在于：慎独精神的缺乏、以人为本的服务理念的空场、人文关怀的缺失以及对“救死挟伤”神圣职责的忽视。

Analyses on Non-Technical Medical Factors in the Physician-Patient Conflict

Relations between doctors and patients are the most basic and important human relations in medical practice. Some reports indicate that non - technical medical factors result in most cases of physician - patient conflicts. In this paper we analyzed non - technical medical factors from the fields of society, ethics and mentality, and concluded main reasons for physician -patient conflicts are the lack of ＂being discreet when alone＂, the absence of ＂patients - oriented service concept＂, the ignorance of responsibility of ＂life - saving＂, and the missing of humanity care.