门诊“一卡通”在诊疗服务中的应用

目的探讨“一卡通”在门诊诊疗的应用效果。方法在门诊信息管理系统基础上实行“一卡通”门诊信息化诊疗模式．比较“一卡通”就诊模式与传统就诊模式患者的就诊时间、患者满意度和门诊投诉率。结果“一卡通”模式组的就诊时间显著短于传统模式组，患者满意度高于传统模式组，两组患者的就诊时间及患者满意度得分比较差异有高度统计学意义（均P〈0．01）。“一卡通”模式组投诉率显著低于传统模式组（P〈0．05）。结论“一卡通”就诊模式能有效缩短患者的就诊时间，提高患者满意度，降低门诊投诉率，值得推广应用。

Application of outpatient "one-card" in diagnosis and treatment services

Objective To investigate the application effects of "One-Card" in the diagnosis and treatment services.Methods The "One-Card" outpatient information diagnosis and treatment model were implemented on the basis of outpatient information management system,then the visiting time,patient satisfaction and outpatient complaint rates of the "One-Card" treatment model and the traditional treatment model were compared.Results The visiting time was shorter in the "One-Card" model group than that in the traditional model group and the patient satisfaction was higher in the "One-Card" model group than that in the traditional model group.The visiting time and patient satisfaction scores of the two groups were significantly different(all P < 0.01).The complaint rate of the "One-Card" model group was significantly lower than that of the traditional model group(P < 0.05).Conclusion "One-Card" treatment model can effectively reduce patients’ visiting time,improve patients’ satisfaction and reduce outpatient complaint rate,thereby it is worthy of promotion and application.