| 病案复印中的人性化服务 |
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| 引用本文： | 杜晓曦,邓应梅,刘春玲. 病案复印中的人性化服务[J]. 中国病案, 2010, 11(5): 20-21 |
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| 作者姓名： | 杜晓曦 邓应梅 刘春玲 |
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| 作者单位： | 首都医科大学宣武医院病案科,北京市,100053 |
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| 摘 要： | 病案资料复印的需求在逐年增加。由此病案复印的目的更加广泛,涉及到医保、理赔、再就医、伤残鉴定、司法、病退等。病案管理人员要不断增强服务意识,将人性化服务贯穿其中,才能全方位服务于患者,创建和谐的医患关系和良好的服务氛围。
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| 关 键 词： | 病案 复印 人性化服务 |
The People-Oriented Service of Copying Medical Records |
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| Du Xiaoxi,Deng Yingmei,Liu Chunling,Medical Records. The People-Oriented Service of Copying Medical Records[J]. Chinese Medical Record, 2010, 11(5): 20-21 |
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| Authors: | Du Xiaoxi Deng Yingmei Liu Chunling Medical Records |
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| Affiliation: | Du Xiaoxi,Deng Yingmei,Liu Chunling,Medical Records Department of Xuan-wu Hospital of Capital Medical University,Beijing 100053,China |
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| Abstract: | The demands for copying medical records showed an increasing tendency year by year. Thus,the purpose of copying medical record is more extensive,involving in health insurance,claims,additional medical treatment,disability identification,jurisdiction and ill-health retirement etc. Medical records management staffs should continually enhance service awareness with people-oriented service,which can contribute to servicing for patients in every direction with creation a harmonious doctor-patient relationship an... |
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| Keywords: | Medical record Copying People-oriented service |
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