| 国内高校图书馆微信平台的功能及服务调查 |
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| 引用本文： | 辛越,邰杨芳.国内高校图书馆微信平台的功能及服务调查[J].中华医学图书情报杂志,2016,25(12):61-66. |
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| 作者姓名： | 辛越 邰杨芳 |
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| 作者单位： | 山西医科大学，山西 太原030001,山西医科大学，山西 太原030001 |
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| 基金项目： | 本文系国家社科基金项目“基于框架网络本体的标签系统语义分析研究”（13TCQ030）的研究成果之一 |
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| 摘 要： | 采用调查法总结国内高校图书馆微信平台的功能及服务，与用户的实际利用情况进行对比,了解用户对平台功能及服务的满意度，如对微信公众平台提供功能中的响应速度、界面设计及操作难度等方面较为满意，对互动效果、推送质量及平台宣传等方面不满意。对于未达到用户满意度的方面，采取有效措施，使其最大限度地满足用户的需求，并为图书馆微信平台的功能优化和服务完善提供参考和建议，如高校图书馆应当加大对微信公众平台方面建设的重视力度，提升各方面服务质量，朝着高校图书馆智能化的方向发展。
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| 关 键 词： | 高校图书馆 微信公众平台 服务功能 信息服务 |
| 收稿时间： | 2016/10/31 0:00:00 |
Functions and service of WeChat platform in domestic academic libraries |
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| XIN Yue and TAI Yang-fang.Functions and service of WeChat platform in domestic academic libraries[J].Chinese Journal of Medical Library and Information Science,2016,25(12):61-66. |
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| Authors: | XIN Yue and TAI Yang-fang |
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| Institution: | Shanxi Medical University, Taiyuan 030001, Shanxi Province, China and Shanxi Medical University, Taiyuan 030001, Shanxi Province, China |
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| Abstract: | The functions and service of WeChat platform in domestic academic libraries were summarized in order to find out the satisfied aspects (such as its response speed, interface design and operation) and unsatisfied aspects (interaction efficiency, push quality and popularization) of users with the functions and service of WeChat platform. Measures should be taken for improving the unsatisfied aspects in order to meet the users'' requirements, and suggestions were put forward for optimizing the functions of WeChat platform and perfecting its service, such as attaching importance to the WeChat public platform construction and improving its service in order to transform the academic libraries into intelligent libraries. |
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| Keywords: | Academic library WeChat public platform Service function Information service |
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