开展群众性QC小组活动的实践

总结了天津市12年来坚持开展群众性QC小组活动的经验和体会，其主要做法：一是提高开展QC小组活动的自觉性；二是加强培训，提高素质，正确引导；三是做好QC小组活动的组织和管理；四是做好QC小组成果的评审和发布工作。通过坚持此项工作，提高了医院质量管理水平，从而更好地为患者服务。

Experience in conducting mass QC group activities

The paper sums up the experience of Tianjin in conducting mass QC group activities for the past 12 years. The major steps taken include:(1)enhancing the awareness of the importance of and willingness to conduct QC group activities; (2)stepping up personnel training, improving their general quality and giving them correct guidance; (3)taking pains to organize and manage QC group activities; and (4)working hard to assess and release the results of QC groups. Persistent conduction of mass QC group activities has led to a higher QC level of the hospital and better delivered services to patients.