The Importance of a High‐Performance Work Environment in Hospitals |
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Authors: | Dana Beth Weinberg Ph.D. Ariel Chanan Avgar Ph.D. Noreen M. Sugrue Dianne Cooney‐Miner Ph.D. RN |
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Affiliation: | 1. Queens College and The Graduate Center‐CUNY, Department of Sociology, , Flushing, NY, 11367;2. School of Labor and Employment Relations, University of Illinois at Urbana‐Champaign, , Champaign, IL, 61820;3. Women and Gender in Global Perspectives Program, University of Illinois at Urbana‐Champaign, , Champaign, IL, 61820;4. Wegmans School of Nursing, St. John Fisher College, , Rochester, NY, 14618 |
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Abstract: | ObjectiveTo examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals.Study SettingForty-five adult, medical-surgical units in nine hospitals in upstate New York.Study DesignCross-sectional study.Data CollectionSurveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys).Principal FindingsHPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality.ConclusionOur findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations. |
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Keywords: | Acute inpatient care quality of care/patient safety (measurement) patient assessment/satisfaction health care organizations and systems work environment high performance work systems management practices organizational behavior |
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