抚州市基本公共卫生服务居民满意度及影响因素分析

目的：了解居民对基本公共卫生服务的满意度及其相关的影响因素，为更好的开展基本公共卫生服务项目提供依据。方法采用自行设计的调查问卷对全市34家基层医疗机构辖区居民进行问卷调查，计算基本公共卫生服务满意度，采用多元线性回归分析法分析居民满意度的影响因素。结果共调查研究对象3378名，满意度介于66.49%~77.53%之间，健康档案管理的管理满意度最高，对重症精神疾病患者管理满意度最低，医疗机构服务内容、服务态度和技术水平及被调查对象的学历水平是居民满意度的影响因素。结论在国家财政允许的情况下，有必要进一步加大对基本公共卫生服务项目的投入力度，扩大基本公共卫生服务的覆盖面和内容，加强培训提高服务提供人员的业务素质，让更多的服务惠及居民，提升居民对基本公共卫生项目的满意度。

The satisfaction status and influencing factors of basic public health services among residents in Fuzhou city

Objective To find out the satisfaction status and influencing factors of basic public health services of residents in Fuzhou city,to throw out suggestions,to provide the references for implementation of basic public health service in the future.Methods Totally thirty four community health centers were randomly selected in this study,a self-designed questionnaire was used to investigate the satisfaction status of the basic public health service of residents belongs to these community health centers,degree of satisfaction was calculated,and the influencing fac-tors was analyzed by multiple linear regression.Results 3 378 residents was surveyed,the satisfaction rate was in 66.49%-77.53%,the satisfaction rate of health archives management was the highest,but the rate of management of patients with severe mental illness was the lowest.Contents,attitudes,skilled levels of the service and the educa-tion level of the subjects were the main influencing factors of the satisfaction status.Conclusions The investment to basic public health services should be further increased,the coverage and contents should be expanded if the na-tional financial allowed,and skilled level and service quality should be improved to benefit more residents,to raise their satisfaction of the basic public health service.