Ombudsman Rounds on the otolaryngology service |
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| Affiliation: | 1. School of Nursing, Hong Kong Polytechnic University, Hong Kong;2. School of Nursing, Queensland University of Technology, Brisbane;3. Institute of Health and Biomedical Innovation, Queensland University of Technology, Brisbane;4. Cancer Nursing Professorial Precinct, Royal Brisbane and Women’s Hospital, Brisbane, Australia;5. Wuxi School of Medicine, Jiangnan University, Wuxi, China;6. Nethersole School of Nursing, Chinese University of Hong Kong, Hong Kong;17. Faculty of Nursing, Mahidol University, Bangkok;8. Nursing Department, Faculty of Medicine Siriraj Hospital, Mahidol University, Bangkok, Thailand;9. Faculty of Nursing and Medical Care, Keio University, Tokyo, Japan;10. University of Nursing, Yangon, Myanmar;11. College of Nursing, Seoul National University, Seoul, Republic of Korea;12. College of Nursing, Christian Medical College, Vellore, India;13. Alice Lee Centre for Nursing Studies, National University of Singapore, Singapore;14. College of Medicine, Bicol University, Philippines;15. Cancer Care Services, Royal Brisbane and Women’s Hospital, Brisbane;16. School of Medicine, University of Queensland, Brisbane, Australia;1. Joint Associate Professor Clinical Nursing, School of Nursing, Midwifery & Health Systems, University College Dublin, Dublin, Ireland;2. Dean of Nursing and Head of School, School of Nursing, Midwifery & Health Systems, University College Dublin, Dublin, Ireland |
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| Abstract: | An attempt to enhance psychiatric teaching on the Otolaryngology Service was undertaken by employing the vehicle of Ombudsman Rounds. The structure of these rounds is dictated by its major goal of maximizing the relationship of the surgeon and liaison psychiatrist as coteachers among the staff of the ENT surgical unit. Surgical residents, surgical clerks, nurses, and the social worker meet with the Chairman of the ENT Department and the liaison psychiatrist in a scheduled weekly conference, which addresses both staff and patient needs on the in-patient surgical service. Through patient interviews, multidiscipline staff presentations, chief of service surgical and prognostic summaries, and liaison psychiatrists' formulations, group discussions are undertaken. Through such an experience the staff become aware of the patient's feelings and understandings about their illness and care. The goal of Ombudsman Rounds is to enhance patient care, advance psychiatric knowledge of the multidiscipline staff, and provide and ongoing vehicle to change attitudes so that they incorporate a biopsychosocial approach to patient management on the ENT Service. |
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