肿瘤专科医院检查智能预约的精细化管理实践

积极开展医技检查智能预约,不仅是改善医疗服务行动计划的重点工作之一,也是优化资源配置、提高工作效率、改善患者体验的迫切需求。某医院始终秉持“以患者为中心”的核心理念,构建起具有肿瘤专科特色的医技智能预约系统,通过创新采用“临床医生主导预约”模式,先预约后缴费,多种检查签到渠道,相同部位集中检查,多项检查自动排程等做法,取得显著成效。预约检查率稳步上升,预约等待时间明显缩短,预约候检时间精准调控,检查资源配置得以优化,医技检查质量不断改进,患者就医体验持续优化。纵观建设全程,主管领导全程把控、业务流程精细再造等是成功的重要经验。

Fine Management Practice of Examination Intelligent Appointment in Cancer Hospital

Actively developing intelligent appointments for medical examinations is not only one of the key tasks of the action for improving medical services,but also an urgent need to optimize resource allocation,improve work efficiency,and improve patient experience.The hospital has always adhered to the core concept of"patient-centered"and built a medical examination intelligent appointment system with oncology specialties.Through the innovation and adoption of"clinician led appointment"mode,first appointment and then payment,multiple check-in channels,centralized examination of the same part,and automatic scheduling of multiple examinations,remarkable results have been achieved.The appointment examination rate increased steadily,the appointment waiting time was shortened significantly,the appointment and waiting time was precisely controlled,the inspection resource allocation was optimized,the quality of medical examination was continuously improved,and the patient's medical experience was continuously optimized.Throughout the whole construction process,the whole-process control by the supervisors and the meticulous reengineering of business processes are important experiences for success.