门诊质量与就诊数的关系

目的：为了探讨门诊就诊人数增减因素，提高门诊服务水平；方法：采用本院1996～1997年2年11个临床科室就诊人数变化统计资料进行分析；结果：高年资医师出门诊人次频度高，科室学术地位高，有医疗特色，副高以上人员出门诊频度高，则门诊就诊人数增加，否则下降。结论：仅有良好的服务态度，没有高水平的诊断治疗专业技术门诊量必然下降。为此，应该加强门诊技术队伍建设，提高门诊质量。

Relationship between quality of outpatient service and volume of outpatients

Objective: To find out factors affecting the volume of outpatients and improve the quality of outpatient service. Method: Statistical data on the change in the change in the volume of outpatients to the hospital's 11 clinical departments from 1996 to 1997 were analyzed. Result: The volume of outpatients increased with a high frequency of senior doctors offering setvice, a high academic status of the departmnt and the provision of distinctive medical treatment. Otherwise the volume dropped. Conclusion:Good attitude alone, without a corresponding high level of medical medical expertise, will naturally result in a decrease in the volume of outpatients. For this reason, the personnel in outpatient sections should be strengthened technically so as to improve the quality of outpatient service.