| 我院创建“优质护理服务示范病房”的做法与效果 |
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| 引用本文： | 程建云,曹静,林素兰.我院创建“优质护理服务示范病房”的做法与效果[J].护理管理杂志,2010,10(9):617-618. |
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| 作者姓名： | 程建云 曹静 林素兰 |
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| 作者单位： | 新疆医科大学第一附属医院护理部,乌鲁木齐市,830054 |
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| 摘 要： | 目的探讨开展"优质护理服务示范工程"活动的做法与效果。方法医院29个试点科室确定为"优质护理服务示范病房",采取的措施包括:加大人力资源配置,取消一般护理记录,公示分级护理和基础护理服务项目及标准等,同时开展定期质量检查和满意度调查。结果创建"优质护理服务示范病房"提高了患者的满意度和临床护理质量。结论开展"优质护理服务示范工程"活动可以提高医院临床护理工作质量和患者满意度。
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| 关 键 词： | 优质护理服务 示范病房 基础护理 |
Practice and effects of establishing "high-quality demonstration wards" in our hospital |
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| CHENG Jian-yun,CAO Jing,LIN Su-lan.Practice and effects of establishing "high-quality demonstration wards" in our hospital[J].Journal of Nursing Administration,2010,10(9):617-618. |
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| Authors: | CHENG Jian-yun CAO Jing LIN Su-lan |
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| Institution: | CHENG Jian - yun, CAO Jing, LIN Su - lan(Nursing Department, First Affiliated Hospital of Xinjiang Medical University, Urumqi 830054, China) |
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| Abstract: | Objective To explore the method and effect of implementing ＂ high - quality demonstration project＂ in our hospital. Methods Twenty - nine wards were chosen as ＂ high - quality demonstration wards＂. The reforming measures included increasing the human resources of nurses, cancelling general nursing records, bulletining the standards of grading nursing and basic nursing services, and so on. At the same time, periodic quality inspections and satisfaction surveys were carried out. Results The satisfaction of patients and the quality of care were improved through establishing ＂ high - quality demonstration wards＂. Conclusion Carrying out the activities of ＂ high - quality care demonstration project＂ can improve the quality of care and the satisfaction of patients. |
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| Keywords: | high- quality care demonstration ward basic nursing |
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