以人为本的医院总务保障体系

邵逸夫医院的总务工作在借鉴国外先进管理模式,改变传统观念,建立强有力的后勤保障体系方面做了大量卓有成效的工作。从医院建筑平面布置、确保医院设施正常运作,营造整洁舒适医院环境和引进全程服务机制等方面介绍了建立以人为本、以病人为中心的总务保障体系的做法。     

基于Kano模型的养老机构老年人护理服务需求属性分析

目的 分析养老机构老年人护理服务需求属性,为制订针对性干预措施提供参考.方法 基于Kano模型设计养老机构老年人护理服务需求调查问卷,对天津市7所养老机构共687名老年人进行调查.结果 养老机构老年人护理服务需求34个条目中,魅力属性需求10条(29.4％),均位于保留区Ⅳ;期望属性需求10条(29.4％),其中7条位于优势区Ⅰ;必备属性需求11条(32.4％),其中7条位于待改进区Ⅱ;无差异属性需求3条(8.8％),均位于次要改进区Ⅲ.生理健康与医疗需要维度中,魅力属性2条,期望属性4条,必备属性5条,无差异属性1条;安全需要维度中,期望属性1条,必备属性4条,无差异属性2条;尊重需要维度中,魅力属性1条,期望属性3条,必备属性2条;爱与归属需要维度中,魅力属性4条,期望属性2条;自我实现需要维度的3条均为魅力属性.结论 养老机构老年人必备、期望属性护理服务需求主要集中在生理健康与医疗、安全及尊重需要,魅力属性需求主要集中在爱与归属、自我实现需要.养老机构应在维持和完善必备、期望属性需求的基础上,发展和创新魅力属性需求,客观分析和优化改造无差异属性需求.     

The reimagination of sustainable integrated care in Ontario,Canada

Purpose/settingTo encourage clinical and financial efficiency, the Canadian province of Ontario initiated an integrated care program – Integrated Funding Models (IFMs) that required collaboration and coordination across acute and post-acute care sectors. This research shows how program implementers went beyond policy-makers’ original designs, to make integrated care sustainable for chronic diseases.MethodsForty-five interviews were conducted with program participants at three chronic disease programs, as well as with policymakers. Interviews were conducted over two phases; during early implementation in 2016, and as programs matured in 2018. Data were analyzed through a cultural constructivist lens to understand how participants shaped programs.FindingsParticipants desired greater accountability and control. Participants in the first program wanted localized control over decision-making. In the second, participants initiated greater control over financial uncertainty. In the third program, hospital participants sought greater control over community care. Participants across programs simultaneously wanted integrated care to be expanded holistically, spatially, and temporally for patients, extending the length of care, and expanding the spaces in which care was provided. Findings also suggest a gap between program implementers’ and policymakers’ conceptualizations of integrated care.ConclusionThis work shows how IFMs were reimagined in ways that transcended their original conceptualization as spatially and temporally delimited initiatives aimed at improving coordination and efficiency. It has practical implications for those facing sustainability challenges in other contexts.     

Addressing alcohol and other drug use among young people from migrant and ethnic minority backgrounds: Perspectives of service providers in Melbourne,Australia

Young people from migrant and ethnic minority backgrounds are recognised as emerging priority populations for reducing alcohol and other drug (AOD)-related harms in Australia. Limited research has investigated how service providers address AOD challenges in migrant communities. In this qualitative study, we interviewed 15 service providers from AOD, migrant support, community and other health services in a diverse region of Melbourne. Interviews explored the challenges that service providers faced and the strategies they implemented to engage with young migrants in relation to AOD use. Thematic analysis was used to generate four themes: stigma as a barrier to service delivery, intergenerational differences between young people and parents, the need for outreach and establishing trust and understanding over time. Service providers believed that stigma prevented many young people from migrant backgrounds having open conversations about their AOD use with family members and professionals. Participants perceived that some parents had less AOD-related knowledge and lower English language proficiency than their children creating challenges for effective communication. Service providers recognised the importance of engaging with young people in settings where they felt comfortable rather than expecting them to approach their service. Participants also acknowledged the need to invest time in establishing trust and understanding with young migrants so they could facilitate conversations about AOD use as relationships evolved. Although service providers had a strong understanding of young people's needs, they found it challenging to build relationships in the context of funding and time constraints. Our results indicate the need for long-term funding and timelines that enable service providers to build strong relationships with young migrants, their families and their broader cultural communities to facilitate access to AOD support.     

医疗服务价格调整对公立医院收入结构的影响研究——基于成分数据分析方法

目的基于三级甲等公立医院运营数据,分析医疗服务价格调整对医院收入结构的影响。方法引入成分数据分析方法,利用浙江省12家三级甲等公立医院(综合医院7家、中医类医院2家、专科医院3家) 2019年1—7月收入结构数据模拟无政策干预下8—12月数据,比较实际数据与模拟数据的差异。结果调价后综合医院、中医类医院和专科医院的医疗服务收入占比分别提高了4.77、4.01和2.54个百分点,检验和检查收入占比分别减少了0.60、0.78和2.94个百分点。综合性医院和中医类医院的药占比降低了1.87和5.29个百分点。各类医院服务收入增加了10 890.14万元,药品收入减少了6 521.79万元,检验检查收入减少了3 065.96万元。结论医疗服务价格调整政策提高了服务收入占比,降低了物耗性收入占比。下一步需建立医疗服务价格动态调整机制,继续控制医疗费用不合理增长,并关注不同类型医院收入结构的差异。     

基于精益六西格玛管理的门诊服务流程优化实践

目的探索精益六西格玛管理在综合医院门诊服务流程优化中的效果,提升门诊服务,改善患者就医体验。方法运用精益六西格玛管理体系5个阶段,选取2019年5—12月168万人次门诊患者为对照组、2020年1—8月120万人次门诊患者为观察组。对照组采用常规门诊管理,观察组采用精益六西格玛管理。比较两组门诊患者就诊时间、等候时间、取药时间、满意度。结果观察组门诊患者就诊时间、等候时间、取药时间均明显小于对照组,患者满意度高于对照组,差异有统计学意义(P<0.05)。结论基于精益六西格玛管理,门诊服务流程取得了较好的改进效果,不断优化门诊资源配置,患者满意度提高,最终得出一套适用于综合医院推广和借鉴的门诊服务优化流程。     

黑龙江省社区卫生服务机构生殖健康咨询服务能力调查

目的:了解黑龙江省社区卫生服务机构生殖健康咨询服务能力现状,为黑龙江省有针对性地提高生殖健康咨询服务的可及性和有效性提供参考建议。方法:2020年7—9月采取随机抽样方法在黑龙江省抽取7个地市,每个地市随机选取2所社区卫生服务机构,对生殖健康服务相关医务人员开展问卷调查。结果:对301份有效问卷进行统计学分析,调查对象生殖健康服务相关知识正确率最高的为健康促进知识(28.2%)。调查对象生殖健康咨询服务培训率为26.6%。可以提供的生殖健康咨询服务第1位是避孕节育咨询(93.4%)。调查对象的咨询概念化能力评分均值为(30.79±13.62)分,咨询实践操作能力均值为(48.99±19.00)分,总分均值为(79.78±31.72)分。统计分析发现,生殖健康咨询能力与年龄、工作岗位、是否获得生殖健康咨询员/咨询师资格和是否接受生殖健康咨询服务培训等有关,进一步分析发现,后两个变量是咨询能力自我评估得分的主要影响因素(P<0.05)。调查对象最希望得到的工作支持为医院领导对相关科室的协调(94.0%)。结论:黑龙江省社区卫生服务机构生殖健康服务人员相关知识较为薄弱,咨询概念化能力及咨询实践操作能力有待提高。应加强基层社区卫生服务机构相关人员培训,促进生殖健康咨询服务职业化、专业化发展,提升生殖健康咨询服务供给水平。     

柳州市基层医疗卫生机构儿童保健服务能力调查

目的:了解柳州市基层医疗卫生机构儿童保健服务能力现状,为相关部门制定政策提供参考依据。方法:采用普查的方式调查柳州市123家基层医疗卫生机构的辖区基本情况、人员及设施设备投入和服务开展情况。结果:123家基层医疗卫生机构中,每万常住人口拥有基层医疗卫生机构儿童保健医生0.32名、注册护士0.25名,每平方公里儿童保健医生0.0070名、注册护士0.0055名。39.84%的机构无执业(助理)医师,32.52%的机构近5年有儿童保健人员到上级医院进修。儿童保健门诊用房面积达到自治区要求的机构不足40%;视力检查、听力筛查、心理行为发育评估和膳食营养分析工具配置率分别为89.43%、36.59%、22.76%和9.76%。开展的7项儿童保健服务中,心理行为发育测验(24.39%)、耳及听力保健服务(74.80%)开展比例低,其他5项均超过90%。城乡机构间儿童保健服务人员、设施设备投入和服务开展情况存在差异,贫困县情况更严峻。结论:柳州市基层医疗卫生机构儿童保健服务能力与国家标准相比,还存在一定差距。政府有必要合理配置医疗资源,加强儿童保健人员的培养,规范儿童保健门诊建设,全面提高基层医疗卫生机构儿童保健服务能力。