积极开展客户管理 努力提高健康体检客户满意度

健康体检有利润高、风险小的特征，具有非常好的市场前景。广州新海医院积极进行市场营销，开展客户管理，正确区分客户类型，建立客户资料数据库，合理确定客户组合，整合医院人力资源、业务流程及专业技术，对不同需求和消费层次的客户，采取不同的服务和管理策略，提供个性化、人性化的优质服务，主动搜集客户意见，认真处理客户投诉，不断改进医院健康体检工作方法，完善客户管理工作机制，使客户满意度不断提高，产生了良好的经营业绩，提高了医院的市场竞争力和品牌形象。     

Toxic epidermal necrolysis; 15 years'' experience in a Dutch burns centre

BACKGROUND: Toxic epidermal necrolysis (TEN) is a severe and potentially fatal drug reaction characterized by an extensive skin rash with blisters and exfoliation, frequently accompanied by mucositis. The wounds caused by TEN are similar to second-degree burns and severe cases may involve large areas of skin loss. OBJECTIVES: Analysis of our results in patients with TEN and evaluation of the variety of therapeutic interventions that has been studied and suggested in TEN. PATIENTS/METHODS: Retrospective analysis of 19 consecutive patients with TEN treated in our burns centre between 1989 and 2004. RESULTS: Immediate withdrawal of any potentially fatal drug, maximum supportive care, and a restricted and tailored antibiotic, medical and surgical treatment regimen confined mortality to 21%, whereas prognosis scores like APACHE II and SCORTEN predicted mortality of 22 and 30%, respectively. A positive contribution of selective digestive decontamination is suggested but has yet to be established. CONCLUSIONS: Because of a potentially fatal outcome, fast referral of a patient suspected of TEN to a specialized centre (mostly a burns unit or specialized dermatology centre) for expert wound management and tailored comprehensive care is strongly advised and contributes to survival.     

Experience of a combined apheresis, blood collection, and blood transfusion unit in a large tertiary care medical center

The Barnes Hospital Apheresis Blood Collection and Blood Transfusion Unit is part of Barns Hospital Blood Bank. Because of its size and complexity, we report our experience which may be useful to administrators and physicians involved in the planning or management of similar services. From 1985 through 1988 we collected platelets from 1,976 different donors, the majority of which (87%) were community donors. Sixty-nine percent of 1,976 donors donated in 1988 an average of 4.9 times. Of 6,568 apheresis products collected. 1.1% were discarded because of positive screening tests and 0.7% were discarded because of outdating or presence of fibrin clot. In 1988 a total of nine cell separators were used. All donor apheresis were done with seven blood separators, and on average a separator produced an apheresis product every 4.5 worked hours. All therapeutic apheresis (338) were done on two separators. Most of them (88%) were performed during work hours. In 1988 donor and therapeutic apheresis were done by 17 1/2 full-time employees (FTEs) during work hours. Considering the Workload Unit Value per procedure given by the College of American Pathologists (CAP) and that each FTE worked 1,864 hours per year, the worked hour productivity for donor and therapeutic apheresis was 78.2%. Blood collections, therapeutic bleeds, and outpatient transfusions (1,127, 114 and 1,745 respectively) were accomplished by two FTEs, for a worked hour productivity of 35.5%. Because 95.1% of total worked units was produced by efficient donor and therapeutic apheresis activities, overall efficiency remained high at 73.8%.     

引入PDCA循环规范医疗废物管理

目的采用PDCA循环法,规范医院医疗废物管理。方法通过计划、实施、检查、处理4个阶段具体实施。结果医疗废物要达到规范化管理,建立有效的组织管理体系,制定切实可行的规章制度是重要保证;加强培训与宣传教育,提高全员管理意识是重要环节;完善医疗废物处置过程中的配套设施是重要基础;制定管理质量标准认真督促检查考核是重要手段。结论PDCA循环法是加强完善医疗废物管理的一种科学的管理方式。     

Prognostic index to identify patients who may not benefit from whole brain radiotherapy for multiple brain metastases from lung cancer

Palliative whole brain radiotherapy (WBRT) is often recommended in the management of multiple brain metastases. Allowing for WBRT waiting time, duration of the WBRT course and time to clinical response, it may take 6 weeks from the point of initial assessment for a benefit from WBRT to manifest. Patients who die within 6 weeks (‘early death’) may not benefit from WBRT and may instead experience a decline in quality of life. This study aimed to develop a prognostic index (PI) that identifies the subset of patients with lung cancer with multiple brain metastases who may not benefit from WBRT because of ‘early death’. The medical records of patients with lung cancer who had WBRT recommended for multiple brain metastases over a 10-year period were retrospectively reviewed. Patients were classified as either having died within 6 weeks or having lived beyond 6 weeks. Potential prognostic indicators were evaluated for correlation with ‘early death’. A PI was constructed by modelling the survival classification to determine the contribution of these factors towards shortened survival. Of the 275 patients recommended WBRT, 64 (23.22%) died within 6 weeks. The main prognostic factor predicting early death was Eastern Cooperative Oncology Group (ECOG) status >2. Patients with a high PI score (>13) were at higher risk of ‘early death’. Twenty-three per cent of patients died prior to benefit from WBRT. ECOG status was the most predictive for ‘early death’. Other factors may also contribute towards a poor outcome. With further refinement and validation, the PI could be a valuable clinical decision tool.     

用护理工时量化法考核ICU护士的绩效

目的探索一种适合ICU护理工作特点的管理模式，提高管理效应。方法用护理工作量、ICU护理质量标准奖惩考核、职称系数三部分综合考评护理工时，与护士的绩效工资分配直接挂钩。结果护理工时量化法实施后，护理质量考核评分，患者？医生对护理质量满意率显著高于实施前（P〈0．05，P〈0．01）。结论护理工时量化绩效分配克服了经验式管理的弊端，建立了有效的激励机制，体现了多劳多得、优劳优得的分配原则，挖掘了护理人员的自身潜力，提高了护理质量。     

CT的分叶征表现在肺内孤立结节影像诊断中的价值

目的探讨CT的分叶征表现在肺内孤立结节影像诊断的价值以及CT多平面重组（MPR）对此征检出的意义。方法观察病理证实的周围型小肺癌137例及良性肺内结节45例，将结节的边缘分为4型。对28例肺癌、22例良性结节行MPR，考察其显示分叶征的作用。引入可能性比值（likelihood ratios，LR）以量化良恶性病变在形态学上存在重叠的表现。结果Ⅰ型边缘结节对良性病变的特异性为83．3％（20／24），敏感性为44．4％（20／45）。Ⅳ型边缘结节对周围型小肺癌的特异性为97．6％（83／85），敏感性为60．7％（83／137）。表明Ⅰ型边缘是良性病变的特点；而Ⅳ型边缘是恶性病变的特征。Ⅳ型边缘的结节恶性病变在MPR重组图像上的检出率为64．3％（18／28），与横断面扫描差异有统计学意义（P〈0．01）。结论分叶征对肺内孤立结节的诊断有价值，MPR配合横断面薄层图像有助于提高该征的检出率。     

肿瘤介入治疗的现状及存在问题

通过回顾国内肿瘤介入治疗的进展,分析其适应证、治疗规范和存在问题,并对肿瘤介入工作的业务培训、科间协作及病房管理等相关问题进行初步探讨.     

数据库技术新进展及其在医疗系统中的应用

论述了关系型数据库的革命性贡献与发展中的矛盾,实现医疗系统中的数据管理功能需要解决的问题,以及对临床数据输入系统的需求。