Measuring service quality at a university health clinic

Describes research undertaken to assess the quality of service provided by a public university health clinic. The SERVQUAL instrument was administered to patients of the University of Houston Health Center in order to evaluate customer perceptions of service quality. The results of this study are currently being incorporated into the clinic's strategic planning process, specifically with respect to future resource allocation towards quality improvement projects.     

社区卫生服务中心医疗质量管理探索

本文阐述了社区卫生服务中心（简称中心）通过建立“质控网络”、加强医疗质量日常督查和二级考核等举措，并对实施前后相关质控考核数据进行统计分析，提出了加强社区卫生服务中心医疗质量管理、树立医务人员质控意识，对提升社区卫生服务整体水平、承担“健康守门人”的职责具有重要意义。     

Achieving JCAHO accreditation in a university student health center

Of the approximately 1,500 colleges and universities in the United States, only approximately 100 university student health centers are accredited by either of the two major ambulatory healthcare accreditation agencies. The accreditation process can be daunting. We found few examples in the accreditation literature that assisted us in our endeavor. This article is designed as a primer to assist college health center administrators in achieving accreditation by the Joint Commission on Accreditation of Healthcare Organizations.     

郑州市社区卫生服务中心与市级医院消毒质量监测结果比较

目的了解郑州市社区卫生服务中心与市级医院消毒质量差距,以便改进和提高。方法现场抽样,对郑州市社区卫生服务中心与市级医院消毒质量进行监测。结果社区卫生服务中心与市级医院平均消毒合格率分别为77.5%和94.5%;物体表面84.0%和97.3%;医护人员手78.1%和88.8%;使用中消毒液88.5%和100.0%;室内空气59.6%和81.8%;高压灭菌器81.5%和100.0%;紫外线灯60.9%和100.0%。结论郑州市社区卫生服务中心平均消毒合格率明显低于市级医院,尤其是室内空气、紫外线灯合格率明显偏低。消毒工作存在薄弱环节,应加强管理,提高质量。