A critical appraisal of internet resources on colorectal cancer

Objective The significance of the internet as a source of healthcare information for professionals and public is widely recognized. Access to good quality information is very important for informed decisions making on healthcare issues. This is an introduction to the critical appraisal of clinical information on the internet, discussion of the significance of quality checking of healthcare internet resources and the application of critical appraisal tools to selected internet resources on colorectal cancer care. Methods Internet resources were identified on the basis of a general criterion that it provides information on colorectal cancer and selected on the basis of explicit inclusion and exclusion criteria. Each selected website is assessed for quality of information with validated criteria. Results The search strategy identified 10 well known internet resources on healthcare information (e.g. Cochrane, NICE) and 12 websites which are dedicated to cancer related information (e.g. CancerBacup, cancer.gov). The websites of NHS Direct, cancerBACUP, cancer.gov, NICE and Cancer Survivors Network were qualified as resources providing good quality information. Discussion The critical appraisal process assures quality of the available information and the tool is applicable to all healthcare related internet resources. The process is discussed with respect to colorectal cancer information resources and will be equally useful to healthcare professional and public. The healthcare professionals can apply the tool in practice and advise the public more confidently on internet information.     

Improving on-line information for potential living kidney donors

Individuals who consider becoming living kidney donors often search the internet for reliable information before contacting the transplant center. The quality of such information requires due consideration. Using the search engines Google and Yahoo and the WebMD information portal, two reviewers independently abstracted data on the classification, readability, and general quality of websites. The coverage and accuracy of each site's discussion of the risks, benefits, and process of living donation was also assessed against a checklist of recommended information. Eighty-six unique websites on living kidney donation were found. Most were created by transplant programs and transplant organizations. Although the content of most sites was accurate, almost all (98%) were written above the recommended patient reading level (i.e., fifth grade). On average, each site covered 38% of the recommended information on living donation (range 8-76%). Educational topics of potential long-term medical risks, psychological risks, and expected benefits to the donor were often missing. The most visited websites were often not ranked among the best sites to provide information. By better understanding the nature of on-line information, transplant professionals can direct their patients to the best available websites. Local educational efforts, including the effective use of internet resources, will ensure living donation and complete understanding of the risks by potential donors and recipients.     

Patient education for stoma patients

The distress of stoma creation coupled with the ubiquity of stomas renders stoma-related care and education an underserved orphan interest. Fortuitously, multiple educational resources exist to help empower patients to adapt to life with an ostomy, improve their quality of life, and reduce complications and readmissions. Patients and their home caregivers should be educated pre- and post-operatively to understand their stoma to improve their quality of life, decrease preventable complications, and decrease health system resource utilization. A variety of outpatient stoma support groups and internet resources provide a venue for ongoing educational support for the ostomate.     

Trochanteric bursitis information on the internet; can we trust the information presented?

Trochanteric bursitis is one of the most common causes of lateral hip pain in adults. The prevalence of unilateral trochanteric bursitis is 15.0% in women and 8.5% in men. Access to internet based information has increased dramatically and health related information is now one of the most popular searches in online activity, despite this the quality of information can vary. The objective of this paper is to examine the quality and readability of internet based information of trochanteric bursitis. Overall, we have found a high variability among not only the quality but also the readability of information published. Websites that appeared first on each search engine for trochanteric bursitis did not necessarily score better, demonstrating the importance of providing patients with high quality resources. Future articles should use more critical appraisal tools in order to provide the reader with more high quality and readable information.     

Revision total hip arthroplasty: An analysis of the quality and readability of information on the internet

The demand for revision total hip arthroplasty (THA) is increasing. Information quality on the internet has been extensively analysed in relation to primary THA but no such analysis has ever been performed for revision THA. Our aim was to assess the quality and readability of this information. Three major internet search engines were searched for information on revision THA. All websites were assessed for quality of information using the DISCERN score, the Journal of the American Medical Association benchmark criteria and a novel scoring system specific to revision THA [Vancouver Revision Arthroplasty Information (VRAI) score]. Website readability was assessed, as was presence of the Health On the Net Foundation (HON) seal. The majority of websites (52%) were academic with a post-graduate reading level. Only 6.5% of websites had the HON seal. Twenty-eight percent of websites had a ‘good’ DISCERN score and only 28% had a ‘good’ score with the novel VRAI scoring system. Health information websites had significantly higher rates of ‘good’ VRAI scores (P = 0.008). Websites with the HON seal had significantly higher DISCERN scores (P = 0.01). All governmental websites were at a reading level suitable for patient review. Information on the internet relating to revision THA is of low quality, much lower than the quality of information on primary THA. We recommend governmental websites for their readability and health information websites for their quality of information specific to revision THA. Websites with the HON seal provide higher quality information and should be recommended to patients as reading material regarding revision THA.     

Readability of Patient-oriented Online Dermatology Resources

Background: Supplemental educational reading material is of no value to patients if it is not read and comprehended. Objective: Using standardized research tools, online patient education materials were comparatively assessed for readability and length in words to identify the strengths and weaknesses of widely utilized sources. Methods: Three sources of patient-education material on the internet (WebMD.com, Wikipedia.org, and MedicineOnline.com) were compared with materials produced by the American Academy of Dermatology for readability utilizing Flesch-Kincaid Grade Level and Flesch Reading Ease Scale. Automated word counts were used to determine the length of each educational piece. Results: The information presented in American Academy of Dermatology electronic pamphlets on the internet is significantly harder to comprehend than MedicineOnline.com, but easier than Wikipedia.org. The latter site proved significantly harder to comprehend than all other sources. The American Academy of Dermatology electronic pamphlets and MedicineOnline.com materials were the most concise, averaging 1,200 words or less, although this was not a statistically significant difference in length compared to other online patient-education resources. No single source of online patient-education material demonstrates optimal features with regard to each of these parameters. Limitations: Only 15 topic areas in the four most commonly accessed sources of patient information were analyzed in this study. Conclusion: No single source of commonly used internet patient-education material demonstrates optimal features with regard to readability, length, and presence of photographic illustrations. These educational materials should target a length of 1,200 words, be illustrated with clinical images, and readability should correspond with the national average reading level.     

Evaluating the Quality of Internet Information for Bariatric Surgery

Background

The internet is frequently used by patients seeking information on bariatric surgery. This study aims to evaluate the quality of this information.

Method

The terms ‘weight loss’; ‘weight loss surgery’, ‘obesity surgery’ and ‘bariatric surgery’ were searched for in three common search engines. The quality of websites retrieved was assessed with the DISCERN Plus tool.

Results

Thirty websites were assessed. The range of scores was 23–66 out of 80. On average, the quality of websites was of ‘poor’ to ‘fair’ quality.

Conclusion

The quality of information is highly variable, and on average of poor, or fair quality. Healthcare professionals should be aware of this when discussing bariatric surgery with patients who have sought information on the internet.     

Comparison of search strategies and quality of medical information of the Internet: a study relating to ankle sprain

OBJECTIVES: to evaluate the quality of web sites on ankle sprain diagnosis and treatment and to assess the impact of Internet search expertise on quality of retrieved information. METHOD: two internet search strategies were conducted - one developed by an experienced information officer (expert's search) and the other based on the search terms used by orthopaedic medical staff (doctors' search). RESULTS: the expert's search revealed 32 web sites, of which nine were relevant, whereas the doctors' search revealed 61 web sites of which 27 were relevant. Of the relevant web sites in the expert's search, one complied with all quality criteria, whereas none of the web sites in the doctors' search complied with all criteria (11 vs. 0%, P=0.25). The web sites identified by expert's search had higher credibility (median scores 70 vs. 44, P=0.01) and accuracy of content (median scores 50 vs. 35, P=0.24). CONCLUSION: the quality of medical information on the internet is generally poor and information experts can capture higher quality web sites compared with doctors.     

Shoulder and elbow arthroplasty videos on YouTube: an analysis of video content and quality

BackgroundThe purpose of this investigation was to analyze the content and quality of YouTube videos related to shoulder arthroplasty (SA) and elbow arthroplasty (EA). In addition, we aimed to compare videos produced by academic sources with those that were produced by nonacademic sources. We hypothesized that overall SA and EA YouTube video content and quality would be poor.MethodsThe most popular SA and EA YouTube videos were analyzed as per the source, and video characteristics were recorded. We determined video content and quality scores utilizing the Journal of the American Medical Association benchmark criteria, DISCERN criteria, and a novel arthroplasty content score.ResultsEighty-four and 34 unique SA and EA videos were included, respectively. Mean Journal of the American Medical Association, DISCERN, and content scores were 1.2, 29.5, and 3.4 for SA videos and 0.9, 29.9, and 3.5 for EA videos, respectively. No videos were classified as “good” or “excellent” as per the DISCERN criteria. Mean quality and content scores were not significantly different for academic compared with nonacademic sources for either SA or EA videos.ConclusionYouTube videos related to SA and EA are of poor quality and are unreliable sources of patient information. Videos from academic sources do not provide higher-quality information than videos from nonacademic sources. With the growing use of internet and social media for health information, surgeons should, at present, direct patients away from these sources. Upper-extremity surgeons and professional societies should endeavor to create quality, patient-directed educational videos related to SA and EA, as patients are increasingly seeking information from social media sources.Level of evidenceBasic Science Study     

“Multimediale Symposiumsware”Eine Bereicherung der Aus- und Weiterbildung?

The continual development of the internet has supported the spread of surgical knowledge by electronic means. High quality products have to be offered from a software as well as a contents point of view. The question as to whether these new media and their contents have a real value for efficient and motivating use in medical education needed to be answered by first assessing a quality profile for the development of surgical educational modules which were then evaluated on the basis of so-called "symposia ware". First, the reactions and opinions of physicians at 47 universities were assessed by a standardized questionnaire concerning their demands on multimedia teaching/learning modules. Several different aspects of technique, content, presentation, didactics and background knowledge were analyzed. In a second step, their opinions were evaluated concerning two applications (symposia implemented on CD-ROM as a slideshow with original slides and audio) with surgical and gastroenterological contents by standardized questionnaire. Questions concerning personal background such as educational status and experience with computers, e-mail and the internet on one hand and the CD-ROM itself concerning content, relevance for daily clinical work and continuing medical education as well as the quality of the application on the other hand, were evaluated using marks (1 = best, 6 = worst). A total of 320 physicians participated in the first part of the interview. Of these, 93% were equipped with computers in hospital as well as privately. The Internet was used by 90% of them. The majority declined a full text presentation as well as the application of scroll fields. The participants rather favored the integration of text, pictures, animations and videos. Furthermore, 95% demanded the provision on the internet. Thirty-seven colleagues in their 5th (1-11) year of training were interviewed, and of those, 27 were working in a surgical department and 10 in a medical department. Individual computer knowledge was rated with a median of 3. This revealed that 60% were equipped with computers in hospital as well as at home, the remaining 40% had computers either in hospital or at home. All participants used the internet. In total, 57% had experience with "Symposia ware". The rating of the "Symposia ware" itself was positive. Relevance and applicability of a slideshow for imparting knowledge were rated with a median of 2. This showed that 81% would buy the CD-ROM in principle, and 89% would spent up to 50 EUR. Quality, language, content and user-friendliness were all rated 2. Physicians frequently use computers and the internet. All this indicates a high degree of acceptance of electronic teaching/learning modules in medical education. A uniform structure of contents as well as a platform-independent, web-based presentation is appreciated. To enhance illustration, a picture and video-oriented visualization should be chosen. Overall, "symposia ware" is rated positively. It should cost no more than 50 EUR and it represents a valuable source of information for physicians.     

Accuracy of internet images of glenoid labral injuries

IntroductionThe internet is a convenient source of health information used widely by patients and doctors. Previous studies have found that the written information provided was often inaccurate. There is no literature regarding the accuracy of medical images on the internet. The aim of this study was to assess the accuracy of internet images of injuries to the glenoid labrum following shoulder dislocation.MethodsThe Google and Bing search engines were used to find images of Bankart, Perthes and anterior labroligamentous periosteal sleeve avulsion (ALPSA) lesions. Three independent reviewers assessed the accuracy of image labelling.ResultsOf images labelled ‘Bankart lesion’, 30% (9/30) were incorrect while ‘Perthes lesion’ images were incorrect in 15% of cases (9/60) and 4% of ‘ALPSA lesion’ images were incorrect (2/46). There was good interobserver reliability (kappa = 0.81). Labelling accuracy was better on educational sites than on commercial sites (6% vs 25% inaccurate, p=0.0013).ConclusionsCaution is recommended when interpreting non-peer reviewed images on the internet.     

Quality analysis of internet information on epicondylitis radialis humeri

AIM: By means of conventional internet search engines we assessed the World Wide Web for the topic "epicondylitis radialis humeri" and analysed the content of the listed pages for their quality and transparency. METHODS: Three of the most frequently used internet search engines were utilised to search the World Wide Web for the terms "tennis arm", "tennis elbow" and "epicondylitis". The first 50 listed internet addresses per search engine were scrutinised in respect to the authors' source, financier of the web page and whether commercial interests were evident. Furthermore, the medical content concerning radial epicondylitis was analysed using a 10-point score. RESULTS: After elimination of repetitive and not accessible internet pages, as well as web pages only giving links to further web-sites or chat-rooms, we were able to evaluate 137 internet sites. The average content-score of all pages was low with 2.91 +/- 3.27 SD. Web-pages, where authorship could not be identified or where commercial interests were clearly evident, had the lowest content-scores. Sites authored by or associated with orthopaedic surgeons had a significantly higher content-score (6.84 +/- 3.17 SD) in comparison to other initiators of web-pages (p < 0.0001). CONCLUSION: The facts derived from the World Wide Web when searching for information on epicondylitis radialis humeri are mostly of low professional quality and transparency. Orthopaedic surgeons need to point out this problem to patients who additionally inform themselves on the internet. If the desire for browsing the web for further information concerning musculoskeletal pathology exists, orthopaedic surgeons should tell their patients which web sites are suitable.     

The Internet: What are our patients exposed to when considering breast reconstruction following mastectomy?

BackgroundThe exponential increase in internet use has transformed the healthcare provider-patient relationship. There is a need to guide patients. This study analyses the information available, clinicians approach and patients' experiences.MethodsAn internet search, “breast reconstruction after mastectomy” was performed on Google and Bing search engines. The first 100 sites on each search were analysed. Target audience, provider and readability were assessed. Modified Health on the Net criterion was used to assess quality. Additionally clinicians and patients were surveyed about their experiences.ResultsPrivate companies dominated, accounting for 67% of sites, the majority advertised private healthcare groups. Of “information pages”, 16% were government sites and 9% were from professional bodies but 28% were private. Blogs had high rates of surreptitious advertising. Patients wanted guidance on which sites to use. Endorsed sites were commonly recommended and used despite only accounting for 13 of the 100 sites.ConclusionThe internet is a powerful tool for disseminating information. There is a wide variety of information presented on breast reconstruction following mastectomy from a range of providers with different interests. Patients should not only be provided with a list of internet resources but also counselled on the types of information they may encounter.     

Internet use in patients attending a hospital urology clinic

HypothesisThe increase in the awareness of computers in the general population and the spread of Internet as a tool for communication and knowledge, allows patients to have greater understanding of their conditions.ObjectiveTo evaluate the use of Internet by the population from a health area and the knowledge extracted about their urological conditions.Material and MethodsThis prospective study included all patients of age who attended a hospital urology clinic between 1st September and 31st December 2006, in a health area of 200,000 inhabitants. All patients were given a self-administered questionnaire to complete; medical staff did not intervene in filling it out in any case. The study variables were age (under 30, between 30 and 60 and over 60), sex, patient’s pathology (only those with at least 5 cases were assessed), educational level (none, primary school qualification, intermediate studies and university studies), presence of a computer at home (yes/no), knowledge of the existence of internet (yes/no), searches performed on urological conditions and influence of these consultations in their relationship with their doctor. The relationship between the use of internet and the different variables was evaluated using the Kruskall-Wallis test. A probability of the null hypothesis less than 0.05 was considered significant.ResultsA total of 1,111 questionnaires were received, of which 1,062 were useful for processing. The mean age was 60.98 with a standard error of 15.08. 18.4 % were women. The population distribution by level of studies was: 22.2 % uneducated, 43.5 % with primary education qualification, 27.5 % with intermediate educational level and 6.8 % university graduates. 58.4 % of patients denied having a computer at home, 37.7 % do not know what internet is, 76.7 % do not have an e-mail address and just 6.7 % visit medical pages, although only 1.5 % admit having asked their doctor about information received on internet. According to classification by age, patients under 30 have significantly greater knowledge of computers and internet (p<0.001). However, there were no significant differences shown between the age and the fact of asking about information received through internet (p=0.1). The most visited web pages were, in order of the most to least visited: tuotromedico.com, varicocele.com, aecc.es, wikipedia.com, prostatitis.org, ondasalud.com and mapfrecajasalud.com. The most searched for conditions were: chronic prostatitis (25 % of patients affected), testicular cancer (20 % of patients), varicocele (18.7 %), Peyronie’s disease or congenital penile curvature (18.1 %) and stenosis of the pyeloureteral junction (16.6 %).ConclusionsThe exploitation of the internet as an information tool on the part of patients is very low, due to the characteristics inherent to our population, such as the low level of studies. - Urological web pages should dedicate an extensive part to the most common conditions in the younger population groups, such as varicocele or prostatitis. However, it is logical to expect that these epidemiological patterns will modify with time. - The use of internet and computers in general should be promoted among the different population groups in the health area under study.     

Quality analysis of patient information on surgical treatment of haemorrhoids on the internet

Introduction

Haemorrhoids are the most common benign condition seen by colorectal surgeons. At clinic appointments, advice given about lifestyle modification or surgical interventions may not be understood fully by patients. Patients may use the internet for further research into their condition. However, the quality of such information has not been investigated before. This study assessed the quality of patient information on surgical treatment of haemorrhoids on the internet.

Methods

Four searches were carried out using the search terms ‘surgery for haemorrhoids’ and ‘surgery for piles’ on two search engines (Google and Yahoo). The first 50 results for each search were assessed. Sites were evaluated using the DISCERN instrument.

Results

In total, 200 websites were assessed, of which 144 fulfilled the inclusion criteria. Of these, 63 (44%) were sponsored by herbal remedies for haemorrhoids. Eighty-nine (62%) mentioned conservative treatment options but eleven (8%) did not include surgery in their treatment options. Only 38 sites (27%) mentioned recurrence of haemorrhoids following surgery and 28 sites (20%) did not list any complications. Overall, 19 websites (14%) were judged as being of high quality, 66 (45%) as moderate quality and 58 (40%) as low quality.

Conclusions

The quality of information on the internet is highly variable and a significant proportion of websites assessed are poor. The majority of websites are sponsored by private companies selling alternative treatments for haemorrhoids. Clinicians should be prepared to advise their patients which websites can provide high-quality information on the surgical treatment of haemorrhoids.     

Beyond consent--improving understanding in surgical patients

BackgroundLittle is known of the actual understanding that underlies patient choices with regard to their surgical treatment. This review explores current knowledge of patient understanding and techniques that may be used to improve this understanding.MethodsMEDLINE and PubMed were searched using the terms “patient understanding,” “patient comprehension,” “consent,” “video,” “multimedia,” “patient information leaflet,” “internet,” “test-feedback,” “extended discussion,” “shared decision making,” and “decision aid.” All retrieved peer-reviewed studies were included in the review.ResultsUnderstanding in surgical patients is poor. There is little evidence to support the use of information leaflets, although multimedia appears to be effective in improving patient understanding. The internet is not used effectively as an aid to consent by health care providers. Patients with lower educational levels may gain most from additional interventions. Improving patient understanding does not impact on their satisfaction with the treatment they have received but may reduce periprocedural anxiety.ConclusionsThere is a need for greater awareness of patients' information needs, and novel approaches that may enhance decision making through improved understanding are required.     

Frequency and utility of internet use by orthopaedic patients

AIM: We assessed to what degree orthopaedic patients use the internet as an information platform and how these patients rate the information they obtain over the World Wide Web (WWW). METHODS: 450 consecutive patients consulting the out-patient department of our university clinic for the first time anonymously filled out a three-page questionnaire. Apart from clinical and sociodemographic data, the questionnaire addressed aspects such as the availability of computers and internet. Also, questions concerning the use and interpretation of medical information freely available on the WWW were asked. RESULTS: 402 questionnaires were evaluated. 54 % of the patients stated that they readily had access to the internet. Of the remaining patients without internet access, 19 % planned the installation in the near future. The prevalence of the use of the WWW of patients in the age group up to 40 years was 72 % and in patients over 40 years only 49 %. Compared with internet non-users, internet users were younger (p < 0.001), more frequently men (p < 0.05), and of a higher education level (p < 0.001). 68 % used the internet on a regular basis with regard to queries concerning their health and well being. More than every third patient (38 %) had consulted the internet about the specific orthopaedic ailment prior to seeking advice in our clinic. Almost half of the patients judged the previous treatment to be partially in accordance with the information obtained from the internet. 86 % considered the information obtained over the WWW as helpful or very helpful. 85 % would recommend other patients to use the internet for information concerning their orthopaedic complaint. 65 % of all patients objected to an orthopaedic on-line consultation via internet. CONCLUSION: The internet seems to be an important source of information for orthopaedic patients. The prevalence concerning the use of the WWW is particularly high in younger, well educated patients.     

The internet as a source of information for De Quervain’s tendinitis

Background

Many individuals are turning to the Internet for information about various health conditions, and in our study we evaluated the quality and readability of information on the internet about De Quervain’s tendinitis.

Methods

We chose the search terms “De Quervain’s Tendinitis,” “De Quervain’s Tenosynovitis,” and “De Quervain’s Syndrome,” and entered them into the search engines “Google,” “Bing,” and “Yahoo” and compiled the search results. The websites were then evaluated and assigned a quality score, a Flesch-Kincaid (FK) reading level, and a subjective quality score. They were then grouped according to the search term used, search engine used, and the order (priority) returned by the search engines. ANOVA analysis and pairwise comparisons of quality and readability among groups, as well as correlation analysis were performed.

Results

The FK readability average was 10.3, above the recommended level. The search term De Quervain’s tenosynovitis returned the highest objective quality results. There was no statistical difference found between the different search engines. The first 10 results from the searches were of higher quality than results 11–20, and there was a positive correlation between objective and subjective quality scores but no correlation between readability and objective quality.

Conclusions

We concluded that quality information about De Quervain’s tendinitis is available on the internet and is most likely to be found using the search term De Quervain’s tenosynovitis and in the first 10 results of an internet search. However, most information is written above the recommended 6th grade reading level.     

What is the value of the internet as a source of information for patients with inguinal hernias? First results of an observational study]

INTRODUCTION: The increasing use of the internet has led to a variety of medical web pages and an increasing amount of information about hospitals. Little is known about the extent to which this new medium is already used by patients as a source of information. For patients with inguinal hernia, for example, a frequent surgical symptom with large method variety, the value of the internet as a source of information should be examined. METHODS: One hundred patients facing an elective inguinal hernia repair at the Surgical Department Charité Berlin took part in a prospective observation study (a questionnaire with 10 questions) between July 1999 and March 2001. The questions referred to the possibility of PC/internet access, other sources of information (e.g., general practitioner, friends, internet) as well as the criteria by which the clinic was chosen. Patients were asked to answer basic questions about the development and treatment of inguinal hernia and to give a self-assessment of their knowledge of inguinal hernia (0 = no knowledge; 10 = maximum knowledge). RESULTS: The questionnaire revealed that 39% of the patients (average age 47 +/- 16 years) had a PC in their homes, 24% of those with internet access; 11% had internet access at other places. It also showed that 53% of the patients sought medical information from their general practitioner, 29% from friends, and 18% from the internet. Young patients (median age 29 years), employees and patients with private internet access use the internet with significantly more frequency. Their medical knowledge as well as their self-assessment of medical knowledge was significantly higher (median 19 versus 7 points and median 8.6 versus 5.7, respectively) and they chose the clinic because of the information from their research on the internet. CONCLUSION: At present, the internet still plays a subordinate role as a source of information for patients with an inguinal hernia. The increasing presence of this medium as well as the higher internet acceptance of future patients indicates that it has a promising future as a source of medical information.     

Elective surgery for hemorrhoidal complaints: The decision to operate

The effective management of hemorroidal disease requires that the surgeon be cognizant of significant changes in healthcare that have occurred in the past several years. These are seen in three areas: the doctor–patient relationship, how patients access information about their health questions, and how quality in healthcare is being measured. The doctor–patient relationship has evolved from being doctor centered to patient centered. The hallmark of this new model is patient engagement in their care. Published data suggests that surgeons have not been particularly adept at this transition. A majority of patients now seek out medical information on the internet and will present with information in hand of highly variable quality. Yet, only 8% of patients believe that the online information found was unreliable. Paradoxically, only one-third of internet sites have been identified as good or excellent. The third area of change relates to how quality in healthcare will be measured. There is increasing emphasis on the “patient experience” as a quality metric. To resolve the implied tension between evidence-based medicine and patient-centered care, there needs to be a change in professional attitudes and increased emphasis on interpersonal and communication skills. Once a mutual decision to proceed with surgery has been reached, counseling regarding pre-operative preparation as well as the anticipated recovery process is appropriate and will lead to greater satisfaction with the outcome. In circumstances of acute thrombosis or strangulation with necrosis, immediate surgical intervention with resolution of pain will almost certainly be perceived by the patient as valuable.