共查询到19条相似文献,搜索用时 93 毫秒
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王丽新 《中华现代护理杂志》2011,17(18):2168-2170
门诊注射室是门诊进行治疗的重要场所,注射和输液是治疗疾病的重要手段。由于门诊注射和输液的患者密度大,时间紧,工作量不稳定,难以做到计划安排,往往造成这里是差错多发的场所。随着医疗条件的普遍改善,群众的医疗卫生素养的提高,护理人员对质量标准的划分, 相似文献
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目的探讨服务质量差距模型和感知绩效模型在门急诊输液室管理中的应用与效果。方法应用服务质量差距模型和感知绩效模型,从了解患者及护士需求、制订护理服务规范、人力资源合理配置和延伸护理服务内容等方面着手,缩小输液患者感知服务质量与需求间的差距。结果门急诊输液患者护理投诉和护理差错减少(P〈0.01),护士不良事件上报率提高(P〈0.05),患者满意度达96.70%。结论应用服务质量差距模型和感知绩效模型能够增强护士工作主动性,提高门急诊输液的护理服务质量。 相似文献
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基于服务质量差距模型理论,分析了在医疗护理服务质量中差距产生的原因.就弥合这些差距,从了解患者实际期望、制订合理服务标准、强化服务质量水平、规范服务营销行为4个方面提出了建议,旨在通过重视需求、尊重患者、有效沟通、合理营销改进医疗护理质量,使医院提高服务质量更具针对性、科学性和有效性. 相似文献
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目的:应用通过服务质量差距模型了解、分析住院患者的护理服务满意度和服务需求,为提出医疗服务改进措施的提出提供依据。方法:依据服务质量差距模型,结合医院工作实际,在文献分析及专家咨询的基础上设计住院患者护理服务满意度调查问卷,并进行实际调查。结果:住院患者对护理服务满意度的感知低于期望。同时患者在护理服务的感知质量评价中,对移情性感知最高,对有形性感知最低;在护理服务的期望质量评价中,对移情性期望最高,对响应性期望最低。结论:基于服务质量差距模型应用在住院患者的护理服务质量评价中的住院患者护理服务满意度调查是可行的,且能帮助中医院的管理者在改善护理服务中提供依据。 相似文献
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目的基于服务质量差距模型构建"互联网+护理服务"质量评价指标,旨在推进和完善我国"互联网+护理服务"。方法通过系统文献研究、半结构式访谈、德尔菲法及优序图法确立医疗机构开展"互联网+护理服务"的质量评价指标。结果 2020年9月—11月进行了2轮专家函询,2轮函询问卷的有效回收率均为100%,专家权威系数为0.82,肯德尔和谐系数分别为0.178和0.262。最终确立的"互联网+护理服务"质量评价指标包括一级指标6项(有形性、可靠性、保证性、响应性、移情性、易用性)、二级指标l8项和三级指标66项。结论该研究构建的"互联网+护理服务"质量评价指标具有较好的科学性和实用性,内容全面,可为我国开展"互联网+护理服务"的质量评价及服务指南的制订提供理论与实践依据。 相似文献
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傅燕辉张维珍潘海燕董美媛范力明袁惠萍 《护理与康复》2023,(4):61-64
目的 优化医院静脉血栓栓塞症防控模式,探讨其应用效果。方法 应用服务质量差距模型,调查14家医院静脉血栓栓塞症防控存在的问题,明确差距内容,构建静脉血栓栓塞症防控差距改进模式并付诸实践。结果 实施后,静脉血栓栓塞症风险评估和健康宣教情况均优于实施前。患者尽可能多下床活动、抬高下肢规范、踝泵运动规范、改变生活方式、控制血糖和血脂及医护人员补液合适、基础预防措施记录完善、有风险标识、使用梯度压力弹力袜预防、使用间歇充气加压泵预防、使用药物预防、有护理计划和健康宣教等规范预防措施落实情况均优于实施前。结论 基于服务质量差距模型的医院静脉血栓栓塞症防控模式有利于实现静脉血栓栓塞症防控的同质化和规范化管理。 相似文献
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随着社会的发展,中国加入世界贸易组织(WTO)以后,护理人员的国际化人才流动成为了一种趋势.另外,中国是一个多民族的国家,其护理的服务对象来自于不同种族,其护理管理人员文化背景不同.这些都向护理管理者提出了更高的要求. 相似文献
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[目的]建立一套科学、客观、全面的多元文化护理问题管理模式。[方法]在Leininger多元文化护理和问题管理理念指导下,应用文献检索法、质性研究、问卷调查法、德尔斐(Delphi)专家咨询法确立多元文化护理问题管理模式的相关条目。[结果]构建了包含总体目标、任务、组织结构、规范及实施程序、质量监管和预警、培训方案在内的6个Ⅰ级条目、16个Ⅱ级条目和50个Ⅲ级条目的多元文化护理问题管理模式。[结论]构建的多元文化护理问题管理模式具有科学性,内容涵盖全面,提升了护理人文管理的内涵,为临床开展多元文化护理问题管理提供科学依据。 相似文献
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L DeSantis 《International nursing review》1988,35(4):110-2, 116
Does transcultural nursing as taught in United States' nursing education programmes adequately prepare US nurses for experiences in international health as they assist with the implementation of changes in another country's health care delivery system? That's the question posed by Lydia DeSantis, who is concerned that US nurses need a broader perspective of health care and culture in order to effect changes needed at the national level of policy and decisionmaking to meet the challenges of the Declaration of Alma-Ata. Her concerns about the focus of transcultural nursing are also relevant to INR's international readers, as it offers another perspective on how to persuade policymakers in their countries to reassess and initiate the health programmes needed to attain WHO's HFA goal. 相似文献
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This paper suggests that the incorporation of a sociological perspective into transcultural nursing would enhance the present anthropological approach. The discussion considers the concept of ethnicity, which encompasses a wider perspective than that of culture alone, and is inclusive of both dominant and subordinate human social groupings. Anthropological understanding explores the beliefs and values of a particular community whereas sociological understanding reflects the position of that community within society and their associated experiences. The case is made by discussion of transcultural nursing, its roots in anthropology and the contribution that a sociological perspective can provide. Concepts of assimilation and acculturation are discussed, as is the adaptive nature of culture. A need for application of theoretical understanding to professional practice is demonstrated and a requirement for development of cultural competence is highlighted. The implications for curriculum development are discussed. This paper adopts a perspective that considers transcultural health care from the focal point of the user of health care service rather than the more usual dominant provider viewpoint. 相似文献
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Lo Y 《British journal of nursing (Mark Allen Publishing)》2012,21(4):S32-S37
All patients around the time of cancer diagnosis are emotionally vulnerable. This sense of anxiety is further heightened for patients who are not fully integrated into the society in which they are receiving care because of the cultural shock and language barriers they may face. This article explores the author's experience of caring for a patient from China who was studying in the UK and was admitted with acute promyelocytic leukaemia. The patient had a limited grasp of English and was used to very different cultural norms. Bridging the cultural gap as outlined by Narayanasamy in the ACCESS model (2002) enabled the author to provide the important holistic nursing care that could be easily overlooked in these situations. There is a need for nurses to actively seek to understand cultural differences and take the opportunity to experience transcultural nursing. 相似文献
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In this article, transcultural nursing is reviewed in the light of the literature mainly relevant to the British context. The key features of transcultural nursing are examined in the context of multicultural Britain as follows: definitions, racism, ethnocentrism, culture, diversity, transcultural health care practice and nurse education. Models of transcultural care practice and contemporary developments in cultural care are also explored. There is evidence from emerging literature that innovations are taking place in promoting transcultural care practice and education. However, the article concludes that much practice-based research is still needed to establish transcultural nursing in Britain. 相似文献