Job perceptions and intent to leave among direct care workers: evidence from the better jobs better care demonstrations

PURPOSE: We assess how perceived rewards and problems with caregiving work and supervision relate to intent to leave among direct care workers who are employed in provider organizations participating in the Better Jobs Better Care (BJBC) demonstration; we also examine how these relationships vary by provider type. DESIGN AND METHODS: Direct care workers from 50 skilled nursing facilities, 39 home care agencies, 40 assisted living facilities, and 10 adult day services in five states completed a paper survey administered prior to the implementation of the BJBC interventions in each organization. We include direct care workers (n = 3,039) with complete data in the analyses using multinomial regression clustered by provider organization to compare those not at all likely to leave and those very likely to leave in the next year with a middle referent group who are somewhat likely to leave. RESULTS: Logistic regression results were that work overload and lack of upward mobility increased intent to leave. Respondents with positive assessments of their supervisor, who valued helping others, and for whom the income was perceived as rewarding were less likely to be in the very likely to quit category and more likely to be in the stable category. Some differences between provider types are observed, especially between home care workers and those employed in facilities. IMPLICATIONS: These findings provide support for many of the management-practice improvements taking place in the field, including those implemented in the BJBC demonstration. Follow-up surveys will provide insight into their effectiveness.     

Direct care workers' recommendations for training and continuing education

Training of direct care workers (DCWs) varies depending upon the setting in which they work and the state in which they are trained. Evidence points to the importance of adequate training as critical to DCW job satisfaction and reduction in turnover. Several approaches have been taken to enhance the training of DCWs with the objective that as job satisfaction increases, the quality of care provided to consumers will also be enhanced. Based on a sample of 644 DCWs across the nursing home, assisted living, and home health settings, we share DCWs' perceptions and recommendations for better training and continuing education.     

Baseline management practices at providers in better jobs better care

High turnover and difficult recruitment of direct care workers are challenges for long-term care providers. This study reports the extent and variation of the use of management practices for direct care workers and their supervisors across four long-term care settings in the Better Jobs Better Care demonstration. Overall, there is limited use of direct care worker training, career advancement opportunities, and mentoring programs. Participation in care planning, communication about tasks, and direct care worker supervisor training and development practices vary significantly across long-term care settings. The paucity of training, career advancement opportunities, and mentoring programs suggests that government policies may be needed to encourage their use.     

Making meaningful improvements to direct care worker training through informed policy: Understanding how care setting structure and culture matter

ABSTRACT

Well-intentioned policy governing the training of direct care workers (DCWs) who serve older persons, in practice, may become merely a compliance issue for organizations rather than a meaningful way to improve quality of care. This study investigates the relationships between best practices in DCW training and the structure and culture of long term support service (LTSS) organizations. Using a mixed-methods approach to analyzing data from 328 licensed LTSS organizations in Pennsylvania, the findings suggest that public policy should address methods of training, not just content, and consider organizational variations in size, training evaluation practices, DCW integration, and DCW input into care planning. Effective training also incorporates support for organizations and supervisors as key aspects of DCWs’ learning and working environment.     

Fostering supportive learning environments in long-term care: the case of WIN A STEP UP

The education of direct care workers (DCWs) is key to improving job quality and the quality of care in long-term care (LTC). This paper describes the successful integration of a supervisory training program into a continuing education intervention (WIN A STEP UP) for DCWs, identifies the factors that appear to influence the integration of the learning into practice, and discusses the implications for educators. The WIN A STEP UP program achieved its strongest results when the DCW curriculum was paired with Coaching Supervision. Attention to pre-training, training and post-training conditions is necessary to successfully integrate learning into practice in LTC.     

Translating research into policy: the case of orphans and vulnerable children in South Africa

Policies are often developed without taking into account social science research findings and recommendations, despite the plethora of such research studies. This is largely because researchers and policy makers often work in isolation, yet if they worked synergistically they could have a significant impact on implementing interventions known to work to improve the lives of populations. Several approaches have been advanced to encourage policy makers to take heed of scientific findings and to urge scientists to take into account the needs of policy makers in designing their research agenda. This paper aims to illustrate how policy has been informed using the case study of the Orphans and Vulnerable Children project in South Africa. It further highlights the successes and challenges encountered thus far with this project. In some countries, particularly those of the north, there has been major progress in bridging this gap between research and policy; however, in developing countries much remains to be done.     

Assessment of the benefits of seasonal influenza vaccination: Elements of a framework to interpret estimates of vaccine effectiveness and support robust decision‐making and communication

Systematic reviews and meta‐analyses confirm that influenza vaccination reduces the risk of influenza illness by between about 40% and 60% in seasons when circulating influenza stains are well matched to vaccine strains. Influenza vaccine effectiveness (IVE) estimates, however, are often discordant and a source of confusion for decision makers. IVE assessments are increasingly publicized and are often used by policy makers to make decisions about the value of seasonal influenza vaccination. But there is limited guidance on how IVE should be interpreted or used to inform policy. There are several limitations to the use of IVE for decision‐making: (a) IVE studies have methodological issues that often complicate the interpretation of their value; and (b) the full impact of vaccination will almost always be greater than the impact assessed by a point estimate of IVE in specific populations or settings. Understanding the strengths and weaknesses of study methodologies and the fundamental limitations of IVE estimates is important for the accuracy of interpretations and support of policy makers’ decisions. Here, we review a comprehensive set of issues that need to be considered when interpreting IVE and determining the full benefits of influenza vaccination. We propose that published IVE values should be assessed using an evaluative framework that includes influenza‐specific outcomes, types of VE study design, and confounders, among other factors. Better interpretation of IVE will improve the broader assessment of the value of influenza vaccination and ultimately optimize the public health benefits in seasonal influenza vaccination.     

Quality of life measures for residents of aged care facilities: a literature review

Abstract With increases in life expectancy and concomitant utilisation of residential aged care, there is a need to improve quality of long term care for older people. An essential outcome of such care is optimum quality of life (QoL), but it is difficult to define and measure, particularly within the context of residential aged care. The majority of QoL measures available either do not measure issues relevant to residents of aged care facilities or they measure areas that are not appropriate. Further, an over‐emphasis on health and physical function might produce a more negative picture of quality of life than actually experienced by this group of people. This paper explores available QoL measurement tools and argues for the utilisation of a standard instrument that can adequately measure QoL in residential aged care. Data from such a tool might assist policy makers in their decision‐making, if used on a national basis.     

Effectiveness of community health workers in the care of persons with diabetes.

AIMS: The purpose of this systematic review was to examine the effectiveness of community health workers in supporting the care of persons with diabetes. METHODS: Computerized searches were conducted of multiple electronic bibliographic dababases until March 2004. We identified studies in any language and of any design that examined the effectiveness of diabetes-related interventions involving community health workers and reported outcomes in persons with diabetes. Results were synthesized narratively. RESULTS: Eighteen studies were identified, including eight randomized controlled trials. Most studies focused on minority populations in the USA. The roles and duties of community health workers in diabetes care were varied, ranging from substantial involvement in patient care to providing instrumental assistance in education sessions taught by other health professionals. Participants were generally satisfied with their contacts with community health workers and participant knowledge increased. Improvements in physiological measures were noted for some interventions and positive changes in lifestyle and self-care were noted in a number of studies. There were few data on economic outcomes, but several studies demonstrated a decrease in inappropriate health care utilization. CONCLUSIONS: Diabetes programmes include community health workers as team members in a variety of roles. There are some preliminary data demonstrating improvements in participant knowledge and behaviour. Much additional research, however, is needed to understand the incremental benefit of community health workers in multicomponent interventions and to identify appropriate settings and optimal roles for community health workers in the care of persons with diabetes.     

Economic evaluations of system‐based obesity interventions – the case for a new approach

System‐based interventions are of increasing interest as they seek to modify environments (e.g. socio‐cultural system, transport system or policy system) that promote development of conditions such as obesity and its related risk factors. In our commentary, we draw attention to features of the system‐based approach that may explain the relative absence of economic evaluations of the cost‐effectiveness of these interventions, needed to guide decision‐making on which to deploy. We present and discuss potentially applicable methods and alternative approaches based on our experiences in two major system‐based interventions currently underway (in Melbourne, Australia and Gaggenau, Germany) that begin to fill this gap. We feel the issues and potential solutions outlined in this commentary are important for a broad range of stakeholders (e.g. clinicians, interventionalists, policy makers) to consider as they seek to address the issue of obesity.     

Dementia care and quality of life in assisted living and nursing homes

PURPOSE: There are few empirical studies relating components of long-term care to quality of life for residents with dementia. This study relates elements of dementia care in residential care/assisted living (RC/AL) facilities and nursing homes to resident quality of life and considers the guidance this information provides for practice and policy. DESIGN AND METHODS: We used a variety of report and observational measures of the structure and process of care and 11 standardized measures of quality of life to evaluate the care for and quality of life of 421 residents with dementia in 35 RC/AL facilities and 10 nursing homes in four states. Data were collected cross sectionally on-site, and we conducted a 6-month follow-up by telephone. RESULTS: Change in quality of life was better in facilities that used a specialized worker approach, trained more staff in more domains central to dementia care, and encouraged activity participation. Residents perceived their quality of life as better when staff was more involved in care planning and when staff attitudes were more favorable. Better resident-staff communication was related to higher quality of life as observed and reported by care providers. Also, more stable resident-staff assignment was related to care providers' lower quality-of-life ratings. IMPLICATIONS: Improvement in resident quality of life may be achieved by improved training and deployment of staff.     

Privacy in aged care

The extension of privacy laws to cover private sector providers and the proposal of a National Health Privacy Code highlight the importance of examining privacy issues in aged care policy and practice. Although privacy in health and aged care may also include physical, psychological and social dimensions, it is informational privacy that is the focus of these recent changes. In the present paper, a range of privacy practices in aged care are examined, drawing on theoretical, policy, practice and research literature. It is argued that aged care policy makers and providers need to move beyond the setting of privacy principles and management strategies, and also examine specific day‐to‐day privacy practices as they occur in different aged care settings. While privacy is often a valued commodity, the construction of an issue as private can sometimes be seen to limit the expression of diverse identities and to reinforce social inequality.     

The measurement of influenza vaccine coverage among health care workers

BACKGROUND: Annual influenza vaccination is recommended for health care workers in both the United States and Canada. Estimations of vaccine coverage are commonly used to evaluate these vaccination programs. PURPOSE: We identify, discuss, and illustrate challenges including definitions of health care worker (HCW), selection of indicators, and data sources in the estimation of staff influenza vaccination coverage rates. METHODS: To illustrate the impact of the factors we discuss, we created a database of a simulated pool of HCWs that included varying proportions of permanent, casual, and contract staff under differing scenarios of staff turnover and differing probabilities of individuals being vaccinated. The Excel 97 random number generator (Microsoft) was used to randomly allocate the HCW to different strata under differing staff turnover rates and to designate individuals as being vaccinated. RESULTS: The nature of the staff targeted in the program policy has a large impact on the estimations of vaccine coverage. Different indicators provide data that might be useful for different purposes. The counts in the numerator and denominator of a period prevalence may be useful for estimation of the total workload required of the vaccination program. An incidence density might be useful as an indicator of the efficiency of the program in "capturing" staff for vaccination. The indicator that may be easiest is the point prevalence. CONCLUSION: Program evaluators must think carefully when planning to estimate staff vaccination coverage to avoid invalid comparisons of estimates over time and place. State or province-wide targets for health care worker (HCW) vaccination may be meaningless unless appropriate criteria for the calculation of influenza vaccination rates are developed and specified.     

Core data elements tracking elder sexual abuse

Sexual abuse in the older adult population is an understudied vector of violent crimes with significant physical and psychological consequences for victims and families. Research requires a theoretical framework that delineates core elements using a standardized instrument. To develop a conceptual framework and identify core data elements specific to the older adult population, clinical, administrative, and criminal experts were consulted using a nominal group method to revise an existing sexual assault instrument. The revised instrument could be used to establish a national database of elder sexual abuse. The database could become a standard reference to guide the detection, assessment, and prosecution of elder sexual abuse crimes as well as build a base from which policy makers could plan and evaluate interventions that targeted risk factors.     

Falling through the cracks: challenges and opportunities for improving transitional care for persons with continuous complex care needs

Persons with continuous complex care needs frequently require care in multiple settings. During transitions between settings, this population is particularly vulnerable to experiencing poor care quality and problems of care fragmentation. Despite how common these transitions have become, the challenges of improving care transitions have received little attention from policy makers, clinicians, and quality improvement entities. This article begins with a definition of transitional care and then discusses the nature of the problem, its prevalence, manifestations of poorly executed transitions, and potentially remediable barriers. Necessary elements for effective transitions are then presented, followed by promising new directions for quality improvement at the level of the delivery system, information technology, and national health policy. The article concludes with a proposed research agenda designed to advance the science of high-quality transitional care.     

Evaluation of diagnostic imaging technologies and therapeutics devices: better information for better decisions: proceedings of a multidisciplinary workshop

We are entering an era in which the success of biomedical science and the increasing understanding of the value of evidence for practice are in a state of tension. This tension is especially notable in the device arena, in which the short life cycles and iterative nature of development are at odds with current design constructs of the types of clinical trials that provide evidence for medical decision making. The financial pressure arising from strained budgets and expanding costs from the aging of the population and the continued development of new technology heightens the need for a focus on new approaches. Given this background, a group of experts representing constituencies with different perspectives were convened for a day and a half to discuss key issues and their potential solutions. Because of the complex and heterogeneous nature of the environments in which devices are used, the meeting focused on 3 broad, general uses of devices: imaging, risk stratification, and therapeutics. The goal of the meeting was to develop a preliminary list of ideas that could be framed as researchable questions or constructs for consideration by policy makers that ultimately might lead to improvements in the current system. Across diagnostic imaging, risk stratification devices, and therapeutic devices, the crosscutting issues can be identified: We need better methods of collaborative funding and priority setting, improved and more flexible methods, and new approaches to the integration of federal agencies in overseeing the system.     

Evaluation of the person-centered care essentials program: importance of trainers in achieving targeted outcomes

A person-centered care (PCC) training program was developed and disseminated to 84 institutes for retired religious persons across the United States. The program was delivered via a train-the-trainer model wherein institute trainers attended a 2-day training conference, then taught the material to direct care workers (DCWs) at their respective sites. Evaluation of the training showed that DCWs' attitudes toward and knowledge of PCC improved after training. The relationship between trainers' perception of the ability of their site to implement PCC training and DCW knowledge improvement varied by training module. Training regarding the physical environment resulted in the smallest gains in DCW knowledge.     

Ethical and public policy aspects of childhood obesity: opinions of scientists working on an intervention study

Scientists working on an obesity intervention project were asked questions, via questionnaire and interviews, relating to ethical and public‐policy aspects of tackling childhood obesity. The main areas of enquiry concerned elements responsible for the rise in childhood obesity, key ethical areas of obesity interventions, helpfulness and effectiveness of policy measures, socioeconomic factors, and media coverage and political debate. Key results from this indicate that: there is disagreement about the amount of information about the causes of obesity that is needed before implementing interventions; an improvement in health and nutrition education of both children and adults through positive messages is seen as highly desirable; scientists regard environment, rather than genetics, as playing the major role in rising obesity levels; the level of individual responsibility being placed on parents and children may be unfair and unhelpful; whole‐system, long‐term and sensitive policy actions are needed rather than relying on quick fixes such as miracle pills; and there are country‐specific issues related to rising obesity levels that need to be considered, though the respondents tended to have a great deal of faith in EU‐wide interventions.     

Practical,practice, and policy relevant trials

There is a well-documented gap between research and practice in diabetes and many other chronic illnesses. This gap is due, in part, to limitations of the research database. Different types of clinical trials have recently been called for that address issues central to clinicians, administrative decision makers, and policy makers. Such “practical clinical trials” that are conducted in multiple heterogeneous settings offer great potential. They include diverse patient populations, study clinically relevant and feasible interventions, and assess multiple outcomes. In this article, examples of these trials are provided, and design features that will facilitate clinical and policy decision making are summarized.