Considering the employee point of view: perceptions of job satisfaction and stress among nursing staff in nursing homes

OBJECTIVE: To document job satisfaction and sources of stress among nursing staff working in nursing homes and to evaluate the extent to which the reasons of stress differ by type of nursing staff. DESIGN: Cross-sectional study. SETTING: Twenty-five nursing homes in North Carolina participating in a demonstration project of a new model of long-term care pharmacy. PARTICIPANTS: Nurses and nursing assistants employed at the time of the survey in the spring and summer of 2002 (n = 1283). MEASUREMENTS: Health Professional Stress Inventory modified for use in the nursing home setting and ratings of job satisfaction. RESULTS: The situations most stressful for nurses were not having enough staff, having too much work to do, interruptions, having non-health professionals determine how to do their job, poor pay, and ultimately being responsible for patient outcomes. The top most stressful situations for nursing assistants included poor pay, not enough staff, and too much work to do. Nursing assistants were more likely than nurses to report stress because they do not have adequate information regarding a patient's condition. Nurses were more likely than nursing assistants to report stress because non-health professionals (eg, surveyors) determine how they must do their job. CONCLUSIONS: The findings of this study support the need to improve recognition for nursing, improve staffing, and provide competitive compensation in nursing homes.     

Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital

Background  

The objective of this study was to investigate how medical and nursing staff of the Nicosia General Hospital is affected by specific motivation factors, and the association between job satisfaction and motivation. Furthermore, to determine the motivational drive of socio-demographic and job related factors in terms of improving work performance.     

医务人员工作满意度量表的制定

目的 编制并评价新医改后医务人员工作满意度量表。方法 按照量表研制的步骤制定量表。调查广州市230名医务人员的工作满意度,分析其信效度。结果 量表由5个维度共35个条目组成。量表回收率97.8%;条目总缺失率3.4%;总克朗巴哈系数0.98;大多数条目与所属维度相关性比与其他维度强;提取特征根大于1的因子共5个,总方差贡献率71.04%;证实性因子分析得卡方与自由度比值3.25,近似误差均方根0.10,相对拟合指数0.83。结论 医务人员工作满意度量表有较好的可行性、信度及效度,可用于测量新医改后医务人员的工作满意度。     

Determinants of job satisfaction among selected care providers in Kuwait

The study reports job satisfaction among a sample of 370 physicians, nurses, pharmacists, and medical laboratory technologists in the Ministry of Health hospitals in Kuwait. Job satisfaction was measured using Dunnette's scale. The respondents in all four categories were satisfied with all aspects of their jobs except salary. The medical laboratory technologists were, however, dissatisfied with professional advancement as well. The physicians were found to be most satisfied, closely followed by nurses and pharmacists, while medical laboratory technologists were least satisfied. Multivariate analysis was used to assess the net effects of background and work environment characteristics on overall job satisfaction. Introduction to job, in-service training, and monthly income had significant positive effects on overall job satisfaction. These findings may have serious implications for health care delivery systems that recruit expatriate care providers.     

医务人员心理健康与工作满意度研究

目的讨综合性医院医务人员心理健康状况与工作满意度的关系。方法采用症状自评量表（SCL-90）和《明尼苏达满意问卷》,对丽水市6家综合性医院1100名医务人员进行系统抽样问卷调查,采取集体施测方式,施测人员讲解指导语,当场收回填答问卷,收回1050份,有效问卷1006份。研究数据使用SPSS13.0软件进行统计分析。结果被调查的医务人员中39.2%有心理问题,其中躯体化368人（36.8%）,强迫235人（23.5%）,人际关系敏感234人（23.4%）,抑郁285人（28.5%）,焦虑306人（30.6%）,敌对255人（25.5%）,恐怖118人（11.8%）,偏执127人（12.7%）,精神病性55人（5.5%）。SCL-90各因子得分除恐怖因子、精神病性因子外,均显著高于国内正常人的水平。女性在躯体化、人际关系敏感、抑郁、焦虑、强迫因子得分高于男性,不同岗位的医务人员工作满意度存在显著差异。临床医师对医院的物理环境、经济收入、晋升、管理者、工作稳定性、工作风险及同事之间的关系方面的满意度均值要高于其他科室的人员。在经济收入、晋升、社会承认满意度方面护士总体满意度最低。结论医务人员心理健康状况与工作满意度呈显著相关,临床医师和护士心理压力普遍较大,存在明显的心理健康问题。应采取不同措施及激励手段,以提高医务人员的心理健康和工作满意度。     

The effect of primary nursing job design dimensions on caregiving technology and job performance in nursing homes.

Primary nursing job design, ie permanent assignment and increased job autonomy and communication, has been suggested as especially appropriate for long-term care. The present study examined its effects on nursing home assistants' (N = 248) job performance and technology perceptions. Job design was found to have a significant effect on caregiving technology, even after controlling for individual differences. In particular, increased autonomy was significantly related to increased task variability which suggests that nursing assistants who have more job autonomy provide more customized care. Unexpectedly, increased duration of assignment was significantly related to increased homogeneity of tasks. Suggestions for future job design research in long-term care are made.     

Job satisfaction of nursing staff: integrative review

Job satisfaction consists of a feeling of wellbeing, resulting from the interaction of several occupational aspects, and may influence the worker's relationship with the organization, clients and family. Hence, it becomes important for the quality of nursing care to reflect on this topic in depth. Therefore, this study aimed to examine the scientific evidence related to job satisfaction in Brazilian nursing. An integrative literature review was carried out in the databases LILACS, MEDLINE, BDENF and Cochrane Library, totaling 17 publications, categorized in: Job Satisfaction, Job Dissatisfaction and Associated Factors. It was concluded that job satisfaction is determined by a complex network of factors and may vary depending on the group studied. Additional research, particularly of evidence level III in different nursing fields, covering all of Brazil, is necessary to support the implementation of occupational improvements.     

Work environment in relation to employee job satisfaction in group homes for youths

Group home programs for youths were investigated in order to: (a) measure employment longevity in four occupational groups employed in group home treatment settings, (b) report current working conditions and job satisfaction levels, and (c) compare relationships between the group home work environment and employee job satisfaction. Subjects included 57 current and 51 former administrative/treatment employees from 26 participating group homes in Kansas. Several differences were found among four different occupational groups in employee longevity, work environment and satisfaction levels. Length of employment was longest for teaching-parents, followed respectively by houseparents, directors, and other employees. Eight significant work environment differences and five job satisfaction differences were reported among the four groups. Fourteen significant correlations were reported between work environment variables and job satisfaction ratings. A regression analysis reported significant predictors of two overall job satisfaction ratings. The research suggested that (1) group home employees have short tenures, (2) the different occupational groups have differing job satisfaction levels, (3) better working conditions are related to higher job satisfaction ratings, and (4) employee contact with the youths is related inversely to improvements in job satisfaction.Richard T. Connis is now at the Department of Psychology, University of Washington, Seattle; Robert E. Kifer is now at Sagamore Children's Center, Melville, New York; and Dean L. Fixsen and Elery L. Phillips are now at Father Flanagan's Boys Home, Omaha, Nebraska.     

The silent customers: measuring customer satisfaction in nursing homes

Nursing home administrators concerned with customer satisfaction and quality of care need a tool to assess and monitor ongoing satisfaction of nursing home residents and family members. The authors report a preliminary effort to develop such a survey using focus groups.     

Importance of staff job satisfaction in provision of a high quality microbiology service

The practice of quality assurance is a vital aspect of clinical laboratory work. Much effort has been rightly put in to setting up and running external quality assurance programmes, internal quality assurance and control, gaining accreditation with Clinical Pathology Accreditation (UK) Ltd (CPA) and undertaking clinical audit. The contribution that biomedical scientists can make at all levels to quality assurance is very important, because a good pathology service depends on teamwork. The attitude of each individual member of staff can therefore affect the quality the of a laboratory's output.     

乡镇卫生院医务人员工作满意度分析——基于新疆三县的调查

目的:调查新疆乡镇卫生院医务人员工作满意度现状并分析其影响因素,了解医务人员心理需求,从而提高医务人员工作积极性,能更好地为病人提供高质量的医疗服务,促进农村医疗卫生事业的发展。方法:对新疆三个样本县中9所乡镇卫生院的所有医务人员进行问卷调查,运用Excel对数据资料进行录入,采用SPSS软件进行统计学分析。结果:乡镇卫生院医务人员工作总体满意度水平偏低,不同满意度因子中最不满意的依次为报酬与工作量评价、工作的提升机会、机构政策的实施;单因素方差分析结果显示,各年龄阶段、学历层次、行政职务、专业技术职务的满意度得分差异有统计学意义(P0.05);logistic多元线性回归结果显示:年龄越小、行政业务管理职位越高,对工作满意程度越高。结论:通过多方调研与反馈,制定可操作性的政策,通过完善薪酬制度,提高工资待遇、健全人员培训机制、制定人员晋升培养计划等措施促进乡镇卫生院医务人员的工作满意度。     

满意度对基层医务人员疲劳与工作倦怠关系的调节作用研究

目的探讨疲劳与倦怠的关系,及满意度在二者关系中的调节作用,为基层医务人员倦怠的干预提供一定理论依据和指导。方法采用多阶段分层抽样方法,对广州、江门、惠州、潮州4个样本市的622名基层医务人员进行调查,调查内容包括调查对象的基本情况,采用疲劳量表、满意度量表、工作倦怠量表进行调查。最终回收有效问卷533份。将调查数据运用SPSS 22.0和AMOS22.0进行整理与分析。结果医务人员的疲劳对情绪衰竭(23.1%)和人格解体(7.3%)具有正向预测作用,而满意度对疲劳与倦怠间的关系有负向调节作用(β=-0.096;β=-0.130, P <0.01)。结论我国基层医务人员的职业倦怠较为普遍,基层医疗机构的管理者应从减少医务人员疲劳和提高满意度两方面入手对医务人员的职业倦怠进行干预。通过增加工作资源,提供组织支持,来提高医务人员的满意度,调节疲劳对倦怠的正向预测作用,达到减少疲劳,控制倦怠的目的。     

结核病防治人员工作满意度及影响因素分析

目的 了解我国结核病防治工作人员(结防人员)满意度基本情况,为结防人力资源发展提供参考.方法 对6省1099名结防人员进行问卷调查,采用单因素和多因素分析方法,对结防人员工作满意度及影响因素进行分析.结果 我国结防人员总满意度平均得分58.96分.得分最高的6个单项满意度由高到低依次是:同事关系、工作胜任力和成就感、人际关系、单位发展、工作胜任和工作前途,得分依次为4.40,4.03,3.97,3.92,3.84和3.67分;得分最低的6个单项满意度由低到高依次是:目前报酬、工作压力和疲劳、相对报酬、福利保障、薪酬待遇和分配制度,得分依次为2.51,2.75,2.86,2.94,3.00和3.08分.机构级别、机构地域、机构类型和岗位类型是总满意度的主要影响因素.结论 我国结防人员总满意度较低,对工作报酬较低是影响我国结防人员满意度不高的主要因素.     

基层预防接种服务医务人员工作满意度和离职意愿的影响因素

目的分析基层预防接种服务医务人员工作满意度和离职意愿及其影响因素。方法采用分层整群抽样选择全国3个省(直辖市)6个县(区、市)的基层预防接种服务医务人员进行问卷调查,分析其工作满意度和离职意愿率,分别采用多元线性回归和Logistic回归分析影响因素。结果调查对象的总体工作满意度评分为71.50分,其中工作胜任能力77.84分、单位奖惩制度64.62分、获得培训机会63.59分、业绩考核62.12分、工作强度52.23分、收入状况53.81分。调查对象离职意愿率为28.27%(149/527)。多因素分析显示,收入状况、工作强度、奖惩制度显著影响调查对象的工作满意度和离职意愿。结论基层预防接种服务医务人员工作满意度低、离职意愿高,需完善其工作激励机制,减轻工作压力。     

Investigating the educational needs of licensed nursing staff and certified nursing assistants in nursing homes regarding end-of-life care

Nursing homes care for people at the end of life (EOL). There is evidence to suggest, however, that nursing staff in these settings is often unprepared to provide a high level of EOL care. This article reports the findings from three preliminary studies that investigated the needs of licensed staff and certified nursing assistants in nursing homes regarding EOL care. The studies involved needs assessment surveys, focus group interviews with staff members, and telephone interviews with nursing home administrators. Data show that the major needs included a lack of knowledge and skills in symptom management; communication difficulties; conflicts with families and physicians; and emotional distress in dealing with time constraints and attachment to residents. Implications for nursing home staff education are described.     

Licensed nursing staff reductions and substitutions in Pennsylvania hospitals, 1991-1997

Nurses report a decline in RN/patient and skill mix in the 1990s while quantitative studies fail to confirm this. This study examines aggregate hospital nursing staff in Pennsylvania from 1991-1997, focusing on changes in licensed nursing staff. It finds that licensed nursing staff declined while nursing assistants increased in this period. With adjustment for patient acuity, there was a slight decrease in RN/adjusted patient days of care (APDC), a 23% decrease in LPN/APDC, and a 4% decrease in licensed nurse/APDC. The RN/nurse ratio increased slightly, and licensed nurse/nurse fell slightly. Since RNs often operate in environments which make use of teams of licensed staff, nurses' perceptions of a decline in the RN/patient ratio is a result of the decline in licensed staff/APDC, and of an increase in patient acuity.     

医护人员工作综合满意度影响因素的通径分析

目的 通过对医护人员的工作综合满意度现状进行调查研究,摸清医护人员工作综合满意度的影响因素,探讨各因素之间的内在关系,为提高医护人员的综合满意度提供依据.方法 采用自行设计的〈医护人员工作满意度影响因素研究调查问卷〉,问卷内容主要包括领导状况、医院综合状况、工作状况、工作回报及公平性、人际关系、职业发展、工作综合满意度等纬度.在4家医院随机抽取总计300例医护人员进行调查,其中医生125例,护士175例.应用多元线性回归、相关及通径分析等方法,对工作综合满意度的影响因素进行分析,揭示因素间的内在关系.结果 本研究的剩余通径系数U为0.305,U2为0.093,其值较小,说明工作综合满意度的大部分都可以通过已纳入的纬度指标来解释,其不能解释的部分仅为9.3%.医护人员的综合满意度的直接影响因素有职业发展、医院综合状况、工作状况,其通径系数分别为0.470、0.326、0.214;而领导状况、工作回报及公平性、人际关系是间接影响工作满意度.结论 初步确定了影响医护人员工作综合满意度的直接因素为职业发展、医院综合状况、工作状况,而间接因素为领导状况、工作回报及公平性、人际关系;通过本次研究,希望能为今后提高医护人员工作综合满意度的政策研究及决策提供依据.