急诊患者及家属对护理服务需求的调查研究

目的研究现行模式下急诊患者及家属对医护服务的需求,提出满足患者及家属需求的对策与措施,进一步提高急诊的服务水平。方法对2005年7-9月所有来医院急诊的患者或家属,随机抽取符合纳入标准的302人进行服务需求调查,并对结果进行统计学分析。结果患者及家属对医护人员整体素质的要求较高。不同病情、不同年龄、不同文化程度、不同看病费用支付方式的患者对护理服务有显著不同的需求。结论新型的急诊护理服务模式就是要树立以患者为中心的服务理念,增强与患者及家属的信息沟通与情感交流,不断完善急诊科的基础设施建设,开辟高效便捷的急诊绿色通道。     

急诊患者护理需求及满意度相关因素分析

目的：探讨急诊患者护理需求及满意度的相关因素。方法：采用自行设计调查表对400例急诊患者进行调查，对其进行基本资料、需求内容及满意度内容的相关分析。结果：急诊患者需求范围广泛，就诊时护士给予引导、全程服务对消除患者及家属的无助、陌生、恐惧心理有影响（P〈0．05）；急诊患者病情与其对护理急救技能需求有关（P〈0．05），病情越重，对护理的服务与急救技能方面的要求越强烈；急诊费用方面，患者希望以最低的费用，得到最好的治疗。结论：急诊护理工作需要满足患者各方面的需求，使患者尽快得到救治，促进其全面康复。     

急诊患者护理需求及满意度相关因素分析

目的:探讨急诊患者护理需求及满意度的相关因素.方法:采用自行设计调查表对400例急诊患者进行调查.对其进行基本资料、需求内容及满意度内容的相关分析.结果:急诊患者需求范围广泛,就诊时护士给予引导、全程服务对消除患者及家属的无助、陌生、恐惧心理有影响(P<0.05);急诊患者病情与其对护理急救技能需求有关(P<0.05),病情越重,对护理的服务与急救技能方面的要求越强烈;急诊费用方面,患者希望以最低的费用得到最好的治疗.结论:急诊护理工作需要满足患者各方面的需求,使患者尽快得到救治,促进其全面康复.     

急诊危重病患者家属需求调查分析与对策

目的:调查分析急诊危重病患者家属需求,并提出相应对策。方法:对50名急诊危重病患者家属应用自行设计的急诊抢救患者家属需求调查问卷表进行调查。结果:家属需求程度按序排列依次为:患者得到及时救治、知道患者的病情、知道病情预期进展、确保患者得到最好的治疗、医务人员能诚实回答家属的问题、能与医务人员讨论病情、医务人员对家属尊重和关心、担心医疗费用承担不起。结论:急诊患者家属对护理服务的范围认识不足并期望得到医务人员专业的帮助。应正确引导家属参与到医疗护理中来并注意合理收费。     

急诊患者家属人文关怀需求与照顾能力、睡眠质量的相关性研究

目的：探讨急诊患者家属人文关怀需求与照顾能力、睡眠质量的相关性,旨在为急诊患者家属提高照顾能力,提高睡眠质量,增加护理人文关怀需求,为优化护理服务提出干预性的对策。方法：随机选取2022年6月至2023年2月济南市某三甲医院正在接受治疗的急诊患者家属101位作为研究对象,且101例家属均采用护理人文关怀需求调查问卷、家属照顾者照顾能力测量表(CFCTI)和匹兹堡睡眠指数量表(PSQI)进行问卷调查。结果：101例急诊患者家属的护理人文关怀需求得分为(199.13±29.13)分,各维度中最高的是归属与爱的需求;CFCTI得分为(16.13±1.70)分,79例急诊患者家属的CFCTI得分为2分;PSQI得分为(17.35±1.28)分。经Pearson相关分析显示,急诊患者家属护理人文关怀需求得分与CFCTI得分呈正相关(r=0.546,P<0.001),护理人文关怀需求得分与PSQI得分呈负相关(r=-0.611,P<0.001),CFCTI得分与PSQI得分呈负相关(r=-0.490,P<0.001)。结论：急诊患者家属的照顾能力在护理人文关怀需求和睡眠质量之间起...     

优质护理宣教对急诊患者家属不良心理及情绪状态的影响研究

正急诊患者是临床中较为特殊的一类患者,随着临床对其全方位重视程度的提升,对急诊患者家属进行护理干预的需求也不断提升,研究[1-2]显示,急诊患者家属的情绪及心理状态普遍呈现明显较差的状态,因此,改善患者家属不良情绪及心理状态是护理人员应关注的重点。本研究就优质护理宣教对急诊患者家属不良心理及情绪状态的影响情况进行观察,现将结果报告如下。1资料与方法1.1一般资料选取2014年9月—2015年11月本院急诊     

健康教育对急诊患者家属焦虑的影响

目的了解急诊患者家属的焦虑状况，并对其实施健康教育，为心理护理提供科学依据和可行方法。方法选择60例急诊患者家属，随机分为实验组和对照组各30例。实验组接受健康教育，对照组未接受健康教育。应用焦虑自评量表（SAS）和生理指标（脉搏）对2组急诊患者家属进行测评。结果急诊患者家属均处于不同程度的焦虑状态，其焦虑状态受多种因素影响。实施健康教育后实验组急诊患者家属的焦虑程度明显降低，且脉搏与对照组比较差异显著。结论心理护理不应仅针对急诊患者，还应针对急诊患者家属，对急诊患者家属实施系统、完整的健康教育计划可明显降低其焦虑程度。     

急症患儿家属的心理护理

随着现代护理模式的转变，患者的心理护理愈来愈受到人们的重视，但家属的心理护理却往往被忽视。特别是近年来从事急诊儿科护理工作，深深体会到儿童患者不同于成人患者，尤其是急诊患儿，他们不能主动配合疾病相关的检查、治疗与护理，而常常由家属代替。因此，要取得患儿的合作，实际上要取得家属密切配合。笔者对收集的临床资料进行了统计，结果表现，自2001年对急症患儿家属实行心理护理以来，取得了良好疗效，现从以下几方面谈谈怎样做好急症患儿家属的心理护理。     

Kano模式对儿科护理质量及满意度的影响

目的探讨Kano模式对提升儿科护理质量及满意度的作用。方法基于Kano模式自行设计儿科护理服务需求问卷,根据护理需求改进护理服务流程,比较改进前后儿科护理服务质量及护理满意度。结果经Kano模式分析可知,儿科急性护理服务项目中必备属性10项,期望属性9项;魅力属性6项。护理服务流程改进前护理质量总评分为(10.23±1.08)分,满意率为57.81%、护患纠纷发生率为5.62%、患者投诉率为11.87%,改进后护理质量总评分为(20.45±2.03)分,满意度总评分为95.87%,护患纠纷发生率为0.63%、患者投诉率为1.59%,差异有统计学意义(P0.05)。结论 Kano模式能有效筛选出儿科患儿及其家属护理需求,为改进儿科急诊护理服务流程提供指导,进而提高护理服务质量,降低护患纠纷,提高家属满意度。     

规范化护理告知在急诊重症监护室患者家属中的应用效果

目的阐述以规范化护理告知方式通知急诊重症监护室患者家属的具体过程及效果。方法此次研究时间开始于2019年11月,结束于2020年2月,研究对象抽选本院急诊重症监护室收治患者58例,进行随机分组,对照组患者家属采取常规护理告知方式,观察组患者家属采取规范化护理告知方式,统计各组出现医疗纠纷的概率,评估各组患者家属的此次护理服务的配合程度,另外计算各组患者家属对护理服务的总满意率。结果经统计发现,观察组出现医疗纠纷的概率远低于对照组,且观察组患者家属的配合度相较对照组更高(P<0.05)。另外观察组患者家属普遍显示对此次护理服务的总满意度高于对照组(P<0.05)。结论急诊重症监护室患者的家属因担忧患者病情等极容易出现焦躁等不良行为,通过规范化护理告知能够有效减少医疗纠纷发生概率,提高患者家属的配合程度及护理整体质量,值得大力推广施行。     

以家庭为中心的医疗护理模式在儿科急诊中的实施效果

目的探讨“以家庭为中心”的医疗护理模式在儿科急诊中的实施效果。方法在儿科急诊开展以家庭为中心的医疗护理模式,采取营造温馨的人文环境、APN排班、医护同管患者、开展人性化主题活动等优质护理方法,通过实验性研究方法比较干预措施实施前后患儿或家属对急诊护士工作和急诊就医服务的认同度。结果实施后患儿及家长对急诊护士工作、急诊就医服务满意度优于实施前（P=0.01）。结论实施以家庭为中心的医疗护理模式后,急诊护理工作质量显著提高,护理效果明显,患儿及家长满意度明显提高,值得临床推广应用。     

社区护士护理文件书写相关知识管理现状调查

目的:了解社区护理人员在家庭护理过程中护理文件书写现状。方法:采用自设问卷,对16家社区卫生服务机构94名社区护理人员进行问卷调查。结果:94例社区护士中44例(46.8%)不熟悉病历书写规范;70例(74.5%)认为病人有权复印护理记录单、医疗病历、病程记录等资料;74例(78.1%)不了解因抢救急危病人未能及时书写护理记录,应在6小时内核实后据实补记;89例(94.7%)认为试用期人员经医疗机构审核可以独立书写护理记录;15例(16.0%)不能够在完成家庭护理后即刻完成护理记录;49例(52.1%)护士在家庭护理的病人无签字能力时,经病人口头授权会让保姆代签。结论:社区护理人员医疗文书书写相关知识掌握不足,应针对家庭护理过程中如何完善护理记录的知识进行培训。     

Medical emergency teams: a strategy for improving patient care and nursing work environments

AIM: This paper reports a study of nurses' perceptions about medical emergency teams and their impact on patient care and the nursing work environment. BACKGROUND: In many acute care hospitals, nurses can summon emergency help by calling a medical emergency team, which is a team of expert critical care professionals adept at handling patient crisis scenarios. Critical care nurses form the core of such teams. In addition, of all the healthcare professionals, nurses are the ones who most often need and call for medical emergency team assistance. METHODS: A simple anonymous questionnaire distributed amongst 300 staff nurses at two sites of an acute care teaching hospital in the United States of America in mid-January of 2005. RESULTS: A total of 248 nurses responded to the survey (response rate = 82.7%). Ninety-three per cent of the nurses reported that medical emergency teams improved patient care and 84% felt that they improved the nursing work environment. Veteran nurses (with at least 10 years of experience) and new nurses (<1 year's experience) were more likely to perceive an improvement in patient care than other nurses (P = 0.025). Nurses who had called a medical emergency team on more than one occasion were more likely to value their ability to call a team (P = 0.002). Nearly sixty-five per cent of respondents said they would consider institutional medical emergency team response as a factor when seeking a new job in the future. Only 7% suggested a change in the team response process, and 4% suggested a change in activation criteria. CONCLUSIONS: Most nurses surveyed had a favourable opinion of the medical emergency team. Our findings suggest that other institutions should consider implementing a medical emergency team programme as a strategy to improve patient care and nurse working environment.     

Caring for older patients at an emergency department -- emergency nurses' reasoning

Aim. The aim of the study was to use the experiences of emergency nurses to illuminate what constitutes good nursing care for patients 75 years or older transferred to emergency departments. Background. Emergency departments have a medical technical character and the number of visits there increases dramatically as people age. Older patients require increased healthcare services in terms of nursing care, interventions and hospitalizations due to an increased complexity of their problems. For these reasons it is important to study what good nursing care of the older patients consists of at an emergency department from the emergency nurses’ point of view. Method. Ten emergency nurses from a university hospital emergency department in Sweden were interviewed. A thematic content analysis was performed. Results. The study showed that it was necessary to be knowledgeable, to be understanding of the older patients’ situation and to take responsibility for them in order to be able to provide good nursing care. The emergency nurses shifted focus from describing the central aspect of good nursing care to describing what hinders the provision of it. Their experience was that prioritizing medical procedures, everyday tasks and routines threatens good nursing care of older patients in emergency departments. The emergency nurses held that the older patient is often sent to an emergency department where the level of care is not appropriate to their needs. Conclusions. The result can be seen as a challenge for the organization and the nurses in the future; to prioritize differently, thereby maintaining a balance between good nursing and medical/technical tasks when treating older patients. Relevance to clinical practice. The present day healthcare system is not organized to appropriately meet the needs of the older patients. Nurses themselves hold they can better serve the older patient. By sharing their experiences, both can be accomplished.     

手术室护士对手术病人家属关怀的现状调查

[目的]了解目前手术室护士对手术病人家属关怀的现状。[方法]采用自行设计的问卷,对12 8名手术室护士和15 0名手术病人家属进行调查。[结果]影响手术室护士对手术病人家属关怀的因素主要是时间不允许、担心和医生的解释发生冲突等,双方对病人家属知情权及相关内容的认知水平存在差异。[结论]影响目前手术室护士对病人家属关怀的因素较多,护理中应重视护士与病人家属的认知水平的差异。     

Determining emergency physicians' and nurses' views concerning older patients: a mixed-method study

The number of elderly patients presenting to emergency services is gradually increasing. Given that the needs of older patients differ from those of other patients, the quality of emergency care for this patient group also varies. This mixed-method study aimed to reveal the views of emergency service staff concerning ageing and elderly patients. Participants were 19 physicians and 17 nurses employed by the adult emergency service of a university hospital. Data were gathered using questionnaires and focus group interviews. Frequency and percentages were used to evaluate quantitative data. Open-ended questions used to gather quantitative data were analysed using thematic analysis and four themes (including understanding older patients' situations, good nursing care and medical treatment, affecting good nursing care and medical treatment, emotions experienced) were determined. Emergency department staff identified older patients as dependent individuals requiring health care. Nurses indicated that good care for older patients included ensuring that their physical, social, and psychological needs were met; whereas, physicians identified good treatment as improving the quality of life. Impediments to the care and treatment of older patients were identified as staff shortages, emergency service crowding, and lack of proper training for emergency department staff. Emergency department staff also indicated that they experienced weariness and exhaustion while providing health care for older patients. Emergency nurses and physicians were aware of older patients and their needs but experienced difficulties regarding patient density, physical settings, staff shortages, and a lack of training.     

肝移植受者术后住院期间需要状况的质性研究

[目的]了解肝移植受者术后住院期间的需要状况。[方法]运用现象学方法，深入访谈了11例接受肝移植手术后康复出院的病人。将获得的资料依据马斯洛需要层次论的5个概念进行整理、归类、分析。[结果]肝移植受者术后存在各种需要无法满足的状况，生理需要较强烈。这与疾病影响、病房环境不良、亲人探视受限、医护人员责任心不强有很大关系。[结论]肝移植受者术后不同阶段存在不同的需要。护理人员只有深入了解病人，为其提供全方位的服务，才能最大限度地满足病人的合理需要。     

一种侧开襟病员服在脑卒中并发肩手综合征患者中的临床应用

【】目的 探讨一种侧开襟病员服在脑卒中并发肩手综合征患者临床应用。方法 将2家康复医院72例脑卒中瘫痪并发肩手综合征的患者随机分为实验组和对照组各36例,实验组入院后穿自发研制的侧开襟病员服进行治疗护理,对照组则穿传统的正开襟的病员服进行治疗护理。比较两组患者穿衣服的意愿、舒适度、护理便携度、患者隐私保护度及患者、家属及护理人员的满意度。结果 实验组患者对侧开襟病员服使用意愿、舒适度、护理便携度、患者隐私保护度及患者、家属及护理人员的满意度方便均明显优于对照组,差异有统计学意义(P相似文献