Online resources for culturally and linguistically appropriate services in home healthcare and hospice: resources for Spanish-speaking patients

Home healthcare and hospice clinicians are increasingly working with patients for whom English is not their primary language. Provision of culturally respectful and acceptable patient-centered care includes both an awareness of cultural beliefs that influence the patient's health and also the ability to provide the patient with health information in the language with which he or she is most comfortable. This article identifies resources for understanding the cultural norms of different Spanish-speaking groups as well as materials appropriate for Spanish-speaking patients that healthcare professionals and government agencies from around the world have made available for others to use.     

Webcasting in home and hospice care services: virtual communication in home care

The access to free live webcasting over home computers was much more available in 2007, when three military leaders from West Point, with the purpose of helping military personnel stay connected with their families when deployed, developed Ustream.tv. There are many types of Web-based video streaming applications. This article describes Ustream, a free and effective communication tool to virtually connect staff. There are many features in Ustream, but the most useful for home care and hospice service providers is its ability to broadcast sound and video to anyone with a broadband Internet connection, a chat room for users to interact during a presentation, and the ability to have a "co-host" or second person also broadcast simultaneously. Agencies that provide community-based services in the home will benefit from integration of Web-based video streaming into their communication strategy.     

Accessing disability services by people from culturally and linguistically diverse backgrounds in Australia

Purpose: To examine whether differences in access to specialist disability services by people from culturally and linguistically diverse (CALD) backgrounds when compared with those born in Australia represent a service gap or the healthy migrant effect. Method: To use the latest disability statistics to measure the different rates of people with disability, and the rates of people with profound and severe disability, of people born in Australia and those born abroad; to compare the difference between those who mainly speak English with those who primarily speak a language other than English at home (LOTE); and examine the age-specific and standardised disability rates of these subgroups. Results: The rate of access of specialist disability services by people with disability who were from CALD backgrounds is highly disproportionate to their presence in the community. As a whole, people from CALD backgrounds have a similar level of disability as Australia-born people. They have a greater rate of profound and severe disability and a higher level of need for assistance in undertaking core activities. For younger age cohorts targeted by specialist disability services, there is little difference in the level of need for assistance between people from CALD backgrounds and the rest of community. Those people who mainly speak LOTE at home have a relatively higher level of need for assistance than those who speak mainly English at home. Conclusions: The paper reveals a substantial gap in specialist disability services between people from CALD and the broader community. This cannot be explained by the difference in the level of need for assistance between Australia-born and overseas-born populations, therefore raises some policy questions as to the barriers to the use of such services and how to effectively narrow the service access gap and improve utilisation rates.

• Implications for Rehabilitation

• The paper reveals a substantial accessibility gap in specialist disability services between people from culturally and linguistically diverse (CALD) backgrounds and the broader community in Australia.

• Rehabilitation is a large component of disability services. Therefore, understanding the gap, promoting the awareness of the services, developing appropriate and effective services to respond the need of people with disability from CALD backgrounds, are critically important to rehabilitation services and related research.

     

Cultural competence: assessment and education resources for home care and hospice clinicians

Home healthcare and hospice clinicians face many challenges in the complex healthcare system caring for patients and their families in the home environment. One of those challenges is providing culturally competent care for an increasingly diverse population. This article will highlight free, easily accessible, online resources to assist clinicians and organizations to assess organizational and individual cultural competence and provide many resources for cultural competency education programs.     

Communicating with culturally and linguistically diverse patients in an acute care setting: nurses' experiences

Communication with culturally and linguistically diverse (CLD) patients has been shown to be difficult. This study describes nurses' experiences of communicating with CLD patients in an acute care setting. A purposive sample of registered nurses and certified midwives (n=23) were interviewed. Main findings were: interpreters, bilingual health workers and combinations of different strategies were used to communicate with CLD patients; some nurses showed empathy, respect and a willingness to make an effort in the communication process with others showing an ethnocentric orientation. Main recommendations were: prioritising access to appropriate linguistic services, providing nurses with support from health care workers, e.g., bilingual health care workers who are able to provide more in-depth information, increasing nurses' understanding of legal issues within patient encounters, supporting nurses to translate their awareness of cultural diversity into acceptance of, appreciation for and commitment to CLD patients and their families.     

10 organizational characteristics that may prevent falls in home healthcare and hospice

Preventing and managing falls is essential to the safe and effective care of homebound patients. Although the causes of such falls have frequently been discussed, the role of home healthcare agency organizational culture in preventing and managing falls has not been explored. This article discusses our home healthcare agency's fall management program and presents 10 strategies to help other agencies prevent falls among their patients and manage patient care after a fall.     

Perspectives of culturally and linguistically diverse (CALD) community members regarding mental health services: A qualitative analysis

What Is Known about the Subject?

• Immigrant, refugee and asylum seeker populations worldwide are at high risk of mental health issues
• National mental health policies call for recognising Australian society's multicultural characteristics to ensure adequate mental health services to CALD communities
• Several barriers exist for people from CALD communities in Victoria to access and utilise mental health services
• Improving mental health professionals' knowledge of mental health service provision and cultural responsiveness can enhance CALD community access to services.

     

上海市社区患者接受中医护理适宜技术居家服务的现况调查

目的:调查在上海市社区卫生服务中心就诊的患者接受中医护理适宜技术居家服务的现况,为卫生行政部门的监督、管理、政策制订提供参考依据。方法:本研究为横断面研究。采用便利抽样法,于2020年10月—2021年1月选取在上海市9家社区卫生服务中心就诊的700例患者为研究对象,使用自行编制的中医护理适宜技术居家护理服务现况调查问...