健康管理中心提高体检者满意度的做法与体会

目的通过体检满意度管理提高健康管理中心体检效率和体检者满意度。方法成立满意度管理小组,分析体检者不满意的相关因素,进行根本原因分析,制订改进措施并落实。结果体检时间减少,一次完成体检比例提高,体检者满意度提高(P0.01)。结论重视体检者满意度,进行满意度管理能提高体检效率和满意度,达到社会效益和经济效益双赢。     

健康体检人群健康状况分析及护理管理对策

目的 探讨健康体检的护理管理及体检人群的健康情况分析.方法 选择我院体检科2010年3～10月健康体检人群5000人进行健康情况调查,给予健康护理服务,进行问卷调查.结果 健康体检的异常检查结果主要有三酰甘油异常2471人占49.42%,血压异常1649人占32.98%,尿酸异常1034人占20.68%,其他还有胆固醇、低密度脂蛋白异常等.体检者对体检护理服务、体检环境、健康教育的满意度不高.结论 体检者对体检的相关服务有待提高,通过健康体检护理管理可以有效提高体检者满意度.     

健康体检人群健康状况分析及护理管理对策

目的 探讨健康体检的护理管理及体检人群的健康情况分析.方法 选择我院体检科2010年3～10月健康体检人群5000人进行健康情况调查,给予健康护理服务,进行问卷调查.结果 健康体检的异常检查结果主要有三酰甘油异常2471人占49.42%,血压异常1649人占32.98%,尿酸异常1034人占20.68%,其他还有胆固醇、低密度脂蛋白异常等.体检者对体检护理服务、体检环境、健康教育的满意度不高.结论 体检者对体检的相关服务有待提高,通过健康体检护理管理可以有效提高体检者满意度.     

健康体检者血浆肌酐水平与性别之间关系的分析

目的 分析来我院体检中心进行体检的健康体检人员的血浆肌酐水平与性别之间的关系.方法 对5 912例健康体检人员的检查结果资料进行整理分析,按性别进行分组,分为男性体检人员组(3 114例)和女性体检人员组(2 798例),用肌氨酸氧化酶法检测健康体检者血浆肌酐水平,运用统计学方法(t检验)对检验结果进行调查分析.结果 男性体检人员组的血浆肌酐水平与女性体检人员组的血浆肌酐水平之间差异有统计学意义(P＜0.05).结论 健康体检者中男性的血浆肌酐水平高于女性,并具有显著性差异.     

人文关怀在健康体检工作中的应用

目的 对医院体检中实施人文关怀和规范化礼仪服务的效果进行评价.方法 统计2004-2005年体检的接待、导检服务、体检结果 的分析与指导等情况,在体检人数、体检环境设施、医护服务态度、护士仪容仪表、体检技术水平、沟通交流能力、健康知识宣教等方面,对传统门诊方式体检和规范化礼仪服务体检所产生的体检者满意度进行对比分析.结果 在体检中实施人文关怀和规范化礼仪服务后,受检人员对医务人员服务各项指标评价的满意度均有明显上升.结论 健康体检中实施人文关怀有助于提高医护人员的整体素质和服务质量,具有实际应用意义.     

中老年人定期进行健康体检对早期预防治疗疾病的重要性

目的 提高中老年人对定期进行健康体检重要性的认识.方法 通过对825例中老年人健康体检阳性结果 进行分析,认识定期健康体检对早期预防治疗疾病的重要性.结果 体检人员疾病的阳性率达80%,疾病阳性率的种类繁多.结论 只有定期进行健康体检,才能早期发现、预防、诊断、治疗疾病,提高健康水平.     

健康教育在个人体检中的应用及评价

目的 通过对个人体检人群进行简短的健康知识教育，以提高体检人群对体检的认识及以后自我保健的意识。方法 选择200例需要进行的人群，随机分为二组，一组在体检前先进行个人健康教育，然后才开单体检，另一组则按个人的需要进行开单体检。结果 进行健康知识教育的个人体检人群对体检有初步的认识，对体检中的各项检查适应性强，心理负担较轻。提高了体检人员对医护人员的满意度。讨论 健康教育对体检人员选择合适的体检项目，了解体检流程及体检注意事项，减少体检操作中的不适，主动配合医护人员轻松、快捷地完成全部体检项目，提高体检人员的满意度具有重要意义。     

人文关怀在健康体检工作中的应用

目的 对医院体检中实施人文关怀和规范化礼仪服务的效果进行评价.方法 统计2004-2005年体检的接待、导检服务、体检结果 的分析与指导等情况,在体检人数、体检环境设施、医护服务态度、护士仪容仪表、体检技术水平、沟通交流能力、健康知识宣教等方面,对传统门诊方式体检和规范化礼仪服务体检所产生的体检者满意度进行对比分析.结果 在体检中实施人文关怀和规范化礼仪服务后,受检人员对医务人员服务各项指标评价的满意度均有明显上升.结论 健康体检中实施人文关怀有助于提高医护人员的整体素质和服务质量,具有实际应用意义.     

人文关怀在健康体检工作中的应用

目的 对医院体检中实施人文关怀和规范化礼仪服务的效果进行评价.方法 统计2004-2005年体检的接待、导检服务、体检结果 的分析与指导等情况,在体检人数、体检环境设施、医护服务态度、护士仪容仪表、体检技术水平、沟通交流能力、健康知识宣教等方面,对传统门诊方式体检和规范化礼仪服务体检所产生的体检者满意度进行对比分析.结果 在体检中实施人文关怀和规范化礼仪服务后,受检人员对医务人员服务各项指标评价的满意度均有明显上升.结论 健康体检中实施人文关怀有助于提高医护人员的整体素质和服务质量,具有实际应用意义.     

人文关怀在健康体检工作中的应用

目的 对医院体检中实施人文关怀和规范化礼仪服务的效果进行评价.方法 统计2004-2005年体检的接待、导检服务、体检结果 的分析与指导等情况,在体检人数、体检环境设施、医护服务态度、护士仪容仪表、体检技术水平、沟通交流能力、健康知识宣教等方面,对传统门诊方式体检和规范化礼仪服务体检所产生的体检者满意度进行对比分析.结果 在体检中实施人文关怀和规范化礼仪服务后,受检人员对医务人员服务各项指标评价的满意度均有明显上升.结论 健康体检中实施人文关怀有助于提高医护人员的整体素质和服务质量,具有实际应用意义.     

ON THE PHYSICOCHEMICAL REGULATION OF THE GROWTH OF TISSUES : THE EFFECTS OF THE DILUTION OF THE MEDIUM ON THE GROWTH OF THE SPLEEN.

It may be concluded that the degree of dilution of the culture medium has a marked influence on the rate of growth of splenic tissue. The maximum acceleration was obtained in a medium composed of three volumes of normal plasma and two volumes of distilled water. The growth in this hypotonic plasma was very much larger than in normal plasma. On the contrary, the growth of the spleen in hypertonic plasma was always less than in normal plasma. In other experiments, we found that in diluted plasma there was also an acceleration of the growth of the skin, the heart, and the liver of chickens. The skin of adult frogs also grew more actively in this plasma. The optimum degree of dilution varied according to the nature of the tissues and to the species of the animals. While the plasma containing two fifths distilled water produced the largest growth of splenic tissue, a slightly less diluted medium was more favorable for the liver and the heart, and generally for the skin also. The action of hypertonic plasma varied also in a large measure. While the spleen did not grow at all in the medium containing 0.0124 and 0.0144 sodium chlorid, the skin, on the other hand, could stand a high concentration of the sodium chlorid. Even its growth was activated in media containing 0.0094 and 0.0124 sodium chlorid and was greater than with normal plasma. The spleen of kittens was very easily affected by the changes of the dilution of the plasma, while the skin of the frog presented its best growth in plasma containing one half distilled water. Marked variations in the sensitiveness of tissues to hypertonic and hypotonic media will probably be observed in animals of different species. From these experiments, three conclusions can be drawn: namely, that certain laws of growth, discovered by Loeb, in lower organisms are true also for higher organisms; that normal plasma is not the optimum medium for the growth of tissue; and that each tissue has probably its optimum medium. The growth of the spleen is, without doubt, considerably modified by the variations of the dilution and perhaps of the osmotic tension of the plasma. It is possible then that the influence of osmotic tension, discovered by Loeb, in the growth of certain organisms, is a general law applicable as well to higher forms of life— frogs, cats, and chickens—as to lower organisms—tubularia and sea-urchins. In placing tubularia in different dilutions of sea-water and distilled water, Loeb found that the greatest rate of regeneration was observed when two volumes of distilled water were added to three volumes of sea-water. But fertilized eggs of sea-urchins were more sensitive to the action of hypertonic plasma, and they all died in a dilution of sea-water with two fifths distilled water. If only one fifth distilled water was added to the sea-water they developed normally. We found that the cells of certain tissues of the chicken follow a similar rule, since the maximal growth of the spleen is obtained in plasma containing two fifths distilled water, while other tissues grow better in a less hypotonic medium. Normal plasma is certainly not the ideal medium for the growth of tissues, since slight modifications of the tension, the alkalinity, or the addition of certain inorganic salts to normal plasma, increase the rate of the growth of tissues.     

THE PATHOGENESIS OF THE HEMORRHAGIC DISEASES OF THE NEW-BORN

Those conditions of the new-born characterized by a hemorrhagic tendency, icterus, and fatty changes, are probably all syndromes which may occur as the result of a number of toxic agents. All of them, however, have been produced, in these experiments, by the action of a single experimental agent. Thus, a picture indistinguishable from that called Buhl''s disease has been obtained by the use of chloroform, as have also the pictures known as Winckel''s disease, melæna neonatorum, etc. Chloroform is not held to be the only substance that has this power. It stands rather as one member of a group of agents, the effects of which in general and in individual organs are similar to those caused by lack of oxygen. The essential features of these conditions have also been produced by direct asphyxiation of the fetus. The suggestion is therefore made that underlying all these symptoms and pathological complexes, there is a deficiency of oxidation, general, local, or selective, thus bringing this group of diseases into the general category of acute yellow atrophy of the liver, eclampsia, pernicious vomiting, cyclic vomiting, phosphorus poisoning, etc. In human beings, chloroform and asphyxia must, in many instances, be the determining causes. There remain, however, other cases in which different factors are to be sought.     

THE INDUCED SUSCEPTIBILITY OF THE GUINEA-PIG TO THE TOXIC ACTION OF THE BLOOD SERUM OF THE HORSE

Following the divisions before used, the results presented in the preceding pages may be briefly stated. I. The particular method of sensitization and the place where the test injection is made have an important bearing on the results obtained by various workers. Comparing the results obtained by the various methods, we may conclude that the incubation period of the hypersensitive reaction is not sharply limited, but that there is a progressive increase in sensitiveness from the sixth day, and presumably before that, extending over a period of several weeks. It seems very probable that the degree of hypersensitiveness attained where the sensitizing dose consists of a mixture of diphtheria toxin and serum is greater than when a single dose of the same small quantity of serum is given alone. II. Our early experiments, the first in this field, are in thorough agreement with those first reported by Otto, and shortly after him by Rosenau and Anderson. III. This hypersensitive reaction is transmissible from mother to offspring. The transmission is probably not equally effective in all cases, and individual young guinea-pigs probably vary greatly in the rate with which they lose their ability to react. As a result not all of the young of a hypersensitive mother react to a subcutaneous dose of five cubic centimeters of serum given when they are four or five weeks old. The reaction in the young animals differs quite markedly from that in those actively sensitized. These differences are such as to indicate that in the mother there is a considerable localization of the reaction in tissues and organs whose destruction does not cause sudden death. This local reaction is a protective factor and is not transmitted to the same degree as the factors involved in the fatal acute reaction. IV. The hypersensitive reaction to horse serum depends on the development of a special anti-body during the incubation period, which anti-body may be passively transferred to a fresh animal. If the dose of hypersensitive serum be sufficient, and the intoxicating injection be given directly into the circulation, this passive hypersensitiveness may be enough so that the animal will die when tested. There is also in the serum of hypersensitive guinea-pigs an uneliminated horse serum element or "rest," which is distinct from this antibody, and probably without influence on the course of the acute reaction. V. The anti-body on which the hypersensitive reaction depends may be entirely neutralized by horse serum without causing symptoms. The gradual introduction of increasing doses over a total period of twenty-four hours suffices for this. The animal is then, properly speaking, neither immune nor refractory, but is essentially in the condition of a normal animal which has recently had a large dose of horse serum. This rapid neutralization is made possible by the great binding power which the subcutaneous and other relatively unimportant tissues have for the toxic element of the serum. The so-called "Phenomenon of Arthus" is probably the same reaction for the rabbit that we have here dealt with in the guinea-pig. The fact that the manifestation is more prominently a local one depends on racial differences. I have encountered cases in the guinea-pig in which the conditions in the rabbit are closely simulated.     

THE EXTENT OF THE CAPILLARY BED OF THE HEART

By means of injections made into the coronary arteries of beating hearts it has been possible to determine the number of capillaries in the normal heart muscle. This study has shown a very rich blood supply with an average of approximately one capillary for each muscle fibre in the ventricular walls and papillary muscles, and a less abundant supply in the auricular muscle and Purkinje system. The number of capillaries per sq. mm. of ventricular wall or papillary muscle is about twice that found by Krogh in skeletal muscle. Capillaries were not found constantly in the valves of hearts in which there was apparently a complete injection of the capillary bed. The method described for injecting the capillaries of the heart also provides a means of studying the blood supply to the muscle, valves and aortic wall in pathological hearts.     

THE INFLUENCE UPON THE SPLEEN AND THE THYROID OF THE COMPLETE REMOVAL OF THE EXTERNAL FUNCTION OF THE PANCREAS

The complete removal of the function of the pancreas concerned in digestion is followed by marked changes in the spleen and in the thyroid apparatus. Second, the spleen shows an extreme simple atrophy. Third, the thyroid apparatus exhibits a constant change shown by the macroscopic transparency of the gland, by the microscopic increase in the amount of colloid, by the chemical increase of the iodine content of the gland, and by the functional test of the delayed appearance of tetany after the complete removal of the thyroid apparatus.