外包过程控制浅析

外包过程是指组织将产品形成过程中的某些过程,委托给具有该过程实施能力的其他组织代为完成的过程.在讲究专业分工的年代,企业为维持组织竞争核心能力,且因组织人力不足的困境,可将组织的非核心业务委托给外部的专业公司,以降低营运成本,提高品质.随着现代化企业的飞速发展,企业内部的分工越来越细化,这种模式会给企业带来新的活力.     

Outsourcing on the outs.

Pest control, medical equipment maintenance, and laundry services are out--that is, outsourced--this year. But most clinical services won't be going to the highest bidder anytime soon. In fact, outsourcing as a whole may be on the outs, according to H&HN's ninth annual Contract Management Survey. Two-thirds of hospital executives expect to maintain the status quo on their outsourcing levels, although they see food service, pharmacy, housekeeping, and groundskeeping as areas for growth. H&HN's annual survey gives you the scoop on what jobs and services hospitals are farming out these days.     

Outsourcing moves into new territory

More and more healthcare executives are hiring outsiders to shoulder burdens they once carried in-house. Delegating some support services, such as laundry, is nothing new. But relentless pressure to cut costs and rapid system consolidation have executives scrambling for new solutions to business problems. These days few functions are exempt from being contracted out.     

Outsourcing: friend or foe

With rising costs and tight controls on reimbursement, physicians need to dig deeper into expenses and find ways to reduce costs while tapping into an equal or higher level of expertise. Outsourcing offers an attractive solution. This article identifies the areas where outsourcing is most valuable and effective, and provides some methodologies for achieving a successful result.     

Outsourcing satisfaction gives system a boost

One might expect Kristin Baird, RN, MHA, the author of a book about customer service in health care and vice president of business development at the small central Wisconsin health system Watertown Area Health Services, to know the value of measuring patient satisfaction. That assumption is correct. And since the system and its hospital, five clinics, and two senior housing complexes already engage in external benchmarking of financial and quality indicators, you might expect that they did the same with patient satisfaction. But here, you'd be wrong.