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Determinants of Resident Satisfaction with Patients in Their Continuity Clinic
Authors:Don R. Barnett  MD    Pat F. Bass III  MD  Charles H. Griffith III  MD  T. Shawn Caudill  MD    John F. Wilson  PhD
Abstract:The purpose of this study was to identify what patient and physician factors influence resident satisfaction with patient encounters in a continuity clinic setting. Resident satisfaction was assessed from postencounter questionnaires completed by 68 internal medicine residents regarding 979 patient encounters. We found that residents were more satisfied with patients diagnosed with general medical problems than with patients diagnosed with pain and psychiatric disorders. First-year residents were less satisfied with patients diagnosed with pain and psychiatric disorders than second- and third-year residents. However, this dissatisfaction with seeing patients with pain or psychiatric disorders lessened as continuity of care was enhanced.
Keywords:satisfaction    residency training    continuity clinic    primary care    psychiatric disorders
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