| 思维导图引导时间位点管理对医院门诊服务质量的影响 |
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| 引用本文： | 吴丽萍谢小红,张丽华. 思维导图引导时间位点管理对医院门诊服务质量的影响[J]. 国际医药卫生导报, 2022, 28(22): 3238-3242. DOI: 10.3760/cma.j.issn.1007-1245.2022.22.029 |
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| 作者姓名： | 吴丽萍谢小红 张丽华 |
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| 作者单位： | 广州市第十二人民医院广园分院门诊,广州 510405 |
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| 摘 要： | 目的 研究思维导图引导时间位点管理对医院门诊服务质量的影响。方法 回顾性分析广州市第十二人民医院2020年6月至2022年6月收治的380例门诊患者临床资料,依照有无实施思维导图引导时间位点管理将其分为实施前组［男104例,女86例,年龄（57.85±6.02）岁］和实施后组［男101例,女89例,年龄（58.13±5.63）岁］,评价和比较实施思维导图引导时间点管理前后门诊服务质量、院内感染控制指标,患者满意度。计量资料采用独立样本t检验,计数资料采用χ2检验。结果 实施后组门诊就诊环境评分（96.51±7.33）分、门诊响应评分（96.35±2.14）分、患者秩序评分（97.28±4.22）分、满意度［97.89%（186/190）］,均高于实施前组,差异均有统计学意义（均P<0.05）。实施后医护人员抽检院内手卫生达标率［97.92%（47/48）］、器械消毒达标率［97.92%（47/48）］、环境卫生达标率［95.83%（46/48）］均高于实施前,差异均有统计学意义（均P<0.05）。结论 经过针对化、综合化的思维导图引导时间位点管理后,门诊患者服务质量明显提升,院内卫生情况显著改善,值得推广应用。
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| 关 键 词： | 思维导图 时间位点管理 门诊 服务质量 |
| 收稿时间： | 2022-08-17 |
Influence of time-point management guided by mind map on the quality ofhospital outpatient service |
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| Wu Liping,Xie Xiaohong,Zhang Lihua. Influence of time-point management guided by mind map on the quality ofhospital outpatient service[J]. International Medicine & Health Guidance News, 2022, 28(22): 3238-3242. DOI: 10.3760/cma.j.issn.1007-1245.2022.22.029 |
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| Authors: | Wu Liping Xie Xiaohong Zhang Lihua |
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| Affiliation: | Department of Guangyuan Outpatient, Guangzhou Twelfth People's Hospital,Guangzhou 510405, China |
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| Abstract: | Objective To study the effect of time-point managementguided by mind map on the quality of hospital outpatient service. Methods The clinicaldata of 380 outpatients in Guangzhou Twelfth People's Hospital from June 2020to June 2022 were analyzed retrospectively. According to the patients weretreated with time-point management guided by mind map or not, they were dividedinto a pre-implementation group [104 males and 86 females, with an age of(57.85±6.02) years old] and a post-implementation group [101 males and 89females, with an age of (58.13±5.63) years old]. The outpatient servicequality, outpatient nosocomial infection control indicators, and outpatientsatisfaction were evaluated and compared before and after implementation oftime-point management guided by mind map. Two independent sample t test was used for the measurementdata, and χ2 test was usedfor the count data. Results After the implementation, the outpatient visit environment score[(96.51±7.33) points], outpatient response score [(96.35±2.14) points], patientorder score [(97.28±4.22) points], and satisfaction rate [97.89% (186/190)]were higher than those before the implementation, with statisticallysignificant differences (all P<0.05).After the implementation, the in-hospital hand hygiene compliance rate [97.92%(47/48)], equipment disinfection compliance rate [97.92% (47/48)], andenvironmental hygiene compliance rate [95.83% (46/48)] in the spot check formedical staff were higher than those before the implementation, withstatistically significant differences (all P<0.05). Conclusion After targeted and comprehensive time-point management guided bymind map, the service quality for outpatients has been significantly improved,and the in-hospital hygiene has been significantly improved, which is worthy ofpopularization and application. |
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| Keywords: | Mind map Time-point management Outpatient Service quality |
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