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| 质量控制专项管理在超声科中的应用效果 | |
| 引用本文： | 张晓燕,王红燕,姜玉新,李建初,蔡胜,张青,刘真真,张莉,谷杨. 质量控制专项管理在超声科中的应用效果[J]. 中华医学超声杂志(电子版), 2019, 16(5): 348-351. DOI: 10.3877/cma.j.issn.1672-6448.2019.05.009 |
| 作者姓名： | 张晓燕 王红燕 姜玉新 李建初 蔡胜 张青 刘真真 张莉 谷杨 |
| 作者单位： | 1. 100730 中国医学科学院 北京协和医学院 北京协和医院超声医学科 |
| 摘 要： | 目的探索"质控专项管理"在超声科的应用效果。 方法应用"质控专项管理",通过质控管理专人负责、改进患者就诊流程、业务培训提高医师技能、加强人文素养改进服务态度等措施,探索该管理实施前、后科室临床满意度、患者满意度变化。实施"质控专项管理"前后临床满意度比较及患者满意度比较,采用t检验。 结果实施"质控专项管理"后,临床满意度得分［（95.5±0.3）分］高于实施前［（90.1±1.5）分］差异有统计学意义（t=7.541,P<0.01）;患者满意度得分［（95.8±0.3）分］高于实施前［（92.8±0.7）分］,差异有统计学意义（t=5.230,P<0.01）。 结论实施"质控专项管理"提高了超声医学科临床满意度和患者满意度,是提升超声医学科医疗质量的有效方法。 |
| 关 键 词： | 超声检查 质量控制 管理 临床满意度 患者满意度 |
| 收稿时间： | 2019-04-01 |
Application of quality control specialized management in ultrasound department |
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| Xiaoyan Zhang,Hongyan Wang,Yuxin Jiang,Jianchu Li,Sheng Cai,Qing Zhang,Zhenzhen Liu,Li Zhang,Yang Gu. Application of quality control specialized management in ultrasound department[J]. Chinese Journal of Medical Ultrasound, 2019, 16(5): 348-351. DOI: 10.3877/cma.j.issn.1672-6448.2019.05.009 | |
| Authors: | Xiaoyan Zhang Hongyan Wang Yuxin Jiang Jianchu Li Sheng Cai Qing Zhang Zhenzhen Liu Li Zhang Yang Gu |
| Affiliation: | 1. Department of Ultrasound, Peking Union Medical College Hospital, Chinese Academy of Medical Science and Peking Union Medical College, Beijing 100730, China |
| Abstract: | ObjectiveTo explore the application of ″quality control specialized management″ model in ultrasound department for medical quality management and effect evaluation. MethodsThe ″quality control specialized management″ model was applied for medical quality management in ultrasound department. We explored the changes of clinical and patients′ satisfaction before and after the implementation of the model by taking the measures of quality control management by special responsible person, improving patient visit process, strengthening professional training to improve doctors′ ability, strengthening humanistic literacy, and improving service attitude. Before and after implementation, clinical satisfaction and patients′ satisfaction were evaluated. The comparison of clinical satisfaction before and after the implementation of ″quality control specialized management″ and the comparison of patient satisfaction was conducted by χ2 test. ResultsAfter the implementation of ″quality control specialized management″ model, the clinical satisfaction score was (95.5±0.3) points, which was significantly higher than that before the model was applied [(90.1±1.5) points; t=7.541, P<0.01); the patients′ satisfaction score was (95.8±0.3) points, which was also significantly higher than that before the model was applied [(92.8±0.7) points; t=5.230, P<0.01). ConclusionThe ″quality control specialized management″ model can improve clinical and patients′ satisfaction effectively, representing an effective way to guarantee and improve the quality of ultrasound medical services. |
| Keywords: | Ultrasonography Quality control Management Clinical satisfaction Patient satisfaction |
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