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在住院药房推行ISO9001质量管理体系的体会
引用本文:袁进,季波,石磊,赵树进,吴新荣.在住院药房推行ISO9001质量管理体系的体会[J].中国药房,2004(1).
作者姓名:袁进  季波  石磊  赵树进  吴新荣
作者单位:广州军区广州总医院药学部 广州市510010 (袁进,季波,石磊,赵树进),广州军区广州总医院药学部 广州市510010(吴新荣)
摘    要:目的 :运用现代质量管理的科学理念和先进方法建立住院药房的质量管理体系。方法 :在我部推行ISO9001质量管理体系的条件下 ,住院药房要以病人为关注焦点 ,持续改进工作 ,向病人和临床科室提供优质、规范的服务。结果与结论 :推行ISO9001质量管理体系 ,既规范了住院药房的质量管理 ,又提高了医患满意度 ,可取得较好的经济效益和社会效益 ,实现住院药房管理的自我完善和持续改进

关 键 词:ISO9001  过程控制  质量管理  认证

Experiences in Running Authentication of ISO9001Quality Control System in Inpatient Pharmacy
YUAN Jin,JI Bo,SHI Lei,ZHAO Shujin,WU Xinrong.Experiences in Running Authentication of ISO9001Quality Control System in Inpatient Pharmacy[J].China Pharmacy,2004(1).
Authors:YUAN Jin  JI Bo  SHI Lei  ZHAO Shujin  WU Xinrong
Abstract:OBJECTIVE:To establish quality control system by using modern scientific idea and advanced method in inˉpatient pharmacy.METHODS:Under the situation o f running authentication of ISO9001quality control system in our department,inpatient pharmacy should take the patients as focus to offer good and normative services to patients and clinical departments and continue to make our work better.RESULTS&CONCLUSION:Implementation of ISO9001quality control system has standardized the management of quality of inpatient pharmacy as well as increased the patients'satisfaction.And satisfactory social and economical benefits have been obtained and self-perfect and continuous improvement have been realized in the inpatient pharmacy.
Keywords:ISO9001  process control  quality control  authentication
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