我院药房调剂工作的质量管理与绩效考核

目的:建立医院调剂部门质量管理与考核体系,为全面、正确评估药房的调剂工作提供依据。方法:通过依托人力资源管理平台,对药品调剂工作的流程和岗位职责进行梳理,建立了"调剂工作质量管理规范和业绩考核体系"并加以实施。结果:调剂工作质量管理有据可循,管理人员管理水平显著提高,58.3%的部门组长是经过科室聘任和考评后上岗的40岁以下的管理人员。结论:调剂工作质量管理规范与业绩考核体系是保证药房的调剂工作质量,保证药品使用环节的安全、有效的综合需要,是调剂工作管理规范化、科学化的体现。

Quality Management and Performance Evaluation of Pharmacy Dispensing Work in Our Hospital

OBJECTIVE： To establish evaluation system and quality management of dispensing department in hospital and provide basis for comprehensive and correct assessment of pharmacy dispensing work. METHODS： Based on the platform of human resource management, the flow and job responsibility of drug dispensing were adjusted. ＂Drug dispensing work quality management specification and performance evaluation system＂ was established and put into practice. RESULTS： Drug dispensing quality management had criteria and principles to go by. The level of management staff were improved dramatically. 58.3% of department administrators were younger than 40 years old, who were recruited and went on duty after passing examination. CONCLUSION： ＂Drug dispensing work quality management specification and performance evaluation system＂ is the comprehensive requirement of effectively ensuring the quality of drug dispending work and safety of drug utilization and reflects the standard and scientific management of drug dispensing.