谈满意度调查提高医院服务质量的评价

目的全面真实了解病人对医院医疗护理等方面的意见、建议,不断提高满意度及医护质量。方法每天由专职人员随机向当天出院患者,了解患者对医院医护人员的服务质量满意度。结果共抽查8671人次,满意率由90.3%上升到93.9%,经统计,反映较多的问题主要是治疗费用高、病房卫生差、静脉穿刺技术不高、医务人员服务态度差。结论患者满意度调查是完善医院质量管理,持续提高医疗服务质量以及构建和谐医患关系,创建医院文化品牌的一种方法,长期坚持对出院患者进行满意度调查,可确保医疗质量的不断提高。

Improve the Quality of Medical Services Through Satisfaction Survey

Objective To understand advices and recommendations of medical services.Methods To investigate discharged patients' service satisfaction by full-time staff every day.Result There are 8671 people were interviewed.The satisfaction rate increased from 90.3% to 93.9%.Problems were concentrated in the high cost of treatment,poor ward sanitation,low venipuncture technique,poor services attitude of medical staff.Conclusion Patient satisfaction survey Is the way to Improve the quality of hospital management and med...