| 现代医院质量管理的金标准--"病人满意率" |
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| 引用本文： | 郝瑞生,王发强.现代医院质量管理的金标准--"病人满意率"[J].中国医院,2003,7(5):29-31. |
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| 作者姓名： | 郝瑞生 王发强 |
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| 作者单位： | 武警总医院医务部,100039,北京市永定路69号 |
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| 摘 要： | 借鉴现代企业的管理理念,探讨质量服务管理的目标就是“顾客满意”和“感动服务”,将病人满意率纳入医院质量控制的重中之重,并从医学的科学属性上阐述了实施“大质量观”的必要性,以促进医院诚信文化建设的全面提升。
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| 关 键 词： | 顾客满意 感动服务 诚信文化 病人满意率 |
| 修稿时间： | 2003年2月22日 |
The gold-standard measurement for quality management for modern hospitals--"satisfaction rate by patients" |
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| HAO Ruisheng WANG Faqiang,Medical Affairs.The gold-standard measurement for quality management for modern hospitals--"satisfaction rate by patients"[J].Chinese Hospitals,2003,7(5):29-31. |
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| Authors: | HAO Ruisheng WANG Faqiang Medical Affairs |
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| Institution: | HAO Ruisheng WANG Faqiang Medical Affairs Department of General Hospital for Armed Police,69 Yongding Road,Beijing City,100039. PRC. |
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| Abstract: | From the points of view of the management conceptions for modern enterprises, the article explores that the target for quality management is "satisfaction by customers" and "touching service" , to put "satisfaction rate by patients" into hospital quality control is the most important thing. From the points of view of science, the article expounds the necessary of the sense of macro - quality' to enhance the building of sincerity culture in hospitals. |
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| Keywords: | Satisfaction by customers touching service sincerity culture satisfaction rate by patients |
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