首页 | 本学科首页   官方微博 | 高级检索  
     

建立客户服务中心 构建和谐医疗关系
引用本文:徐学虎,林江虹,湛献能,黄子君,黄美凌. 建立客户服务中心 构建和谐医疗关系[J]. 中国医院, 2008, 12(5): 11-13
作者姓名:徐学虎  林江虹  湛献能  黄子君  黄美凌
作者单位:广州学院第三附属医院,510150,广州市多宝路63号
摘    要:从公立医院建立客户服务中心的角度,论述在社会主义市场经济条件下,以客户服务中心工作为内涵,构建公立医院和谐医患关系的思考和实践。指出以人为本是和谐医患关系的核心,通过提升医院客户服务中心工作内涵,加强公立医院公民服务能力,可以实现和谐医患关系的目的,也是打造医院诚信品牌的尝试。融合在社会主义新公共服务管理中的公立医院客户服务体系,可以营造良好的医疗机构组织文化氖围,引导医务人员在构建公立医院和谐医患关系方面实现创新。

关 键 词:客户服务中心  医患关系  医院管理  服务体系
修稿时间:2008-03-22

Setting up client service center and building harmonious hospital patient relationship
XU Xuehu,LIN Jianghong,ZHAN Xianneng,et al Affiliated No. Hospital,Guangzhou Medical College,No.,Duobao Road,Guangzhou,Guangdong Province,,PRC. Setting up client service center and building harmonious hospital patient relationship[J]. Chinese Hospitals, 2008, 12(5): 11-13
Authors:XU Xuehu  LIN Jianghong  ZHAN Xianneng  et al Affiliated No. Hospital  Guangzhou Medical College  No.  Duobao Road  Guangzhou  Guangdong Province    PRC
Affiliation:XU Xuehu,LIN Jianghong,ZHAN Xianneng,et al Affiliated No.3 Hospital,Guangzhou Medical College,No.63,Duobao Road,Guangzhou,Guangdong Province,510150,PRC
Abstract:In view of setting up client service center in public hospital, the article discussed the thoughts and experience on building harmonious hospital patient relationship through patient centered client service in socialist market economy environment. Human based service was the core of building harmonious hospital patient relationship. Client service center could improve hospital service and create good hospital culture to build harmonious hospital patient relationship.
Keywords:client service center  hospital patient relationship  
本文献已被 CNKI 维普 万方数据 等数据库收录!
设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号