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“优质护理服务示范工程”的实践与成效
引用本文:温贤秀,张义辉,蒋文春,曾丽.“优质护理服务示范工程”的实践与成效[J].中国医院,2010,14(11):17-18.
作者姓名:温贤秀  张义辉  蒋文春  曾丽
作者单位:四川省医学科学院·四川省人民医院护理部,610072四川省成都市一环路西二段32号
摘    要:为贯彻落实卫生部"优质护理服务示范工程"工作精神,"夯实基础护理,提供满意服务",四川省医学科学院、四川省人民医院经广泛宣传与充分调研后,采用先试点后推广的形式,转变服务理念,改变工作模式和排班方式,优化工作流程,不断总结及纠正偏差,在提高患者及家属满意度,提高临床护理工作质量和护理管理水平等方面取得了一定成效。

关 键 词:示范工程  护理质量  满意度

Practice and effects of implementing"High Quality Nursing Service Demonstration Project"
Institution:WEN Xianxiu,ZHANG Yihui,JIANG Wenchun,et al (Nursing department,Sichuan Academy of Medical Sciences·Sichuan Provincial People's Hospital,No.32,Xi'er,1st Ring Road,Chengdu,610072,Sichuan Province,PRC)
Abstract:To implement the spirit of "High Quality Nursing Service Demonstration Project" launched by Ministry of Health of PRC and reinforce the basic nursing,provide satisfaction service,wide propaganda and enough investigation was done,37 wards were selected as the "demonstration ward" in our hospital.Satisfaction of patients and relatives,quality of clinical care,level of nursing Administration were all improved by changing the service idea,shift arrangement and work flow.Valuable experience was also achieved.
Keywords:demonstration project  nursing quality  satisfaction
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