银川市社区卫生服务现状及就诊居民满意度调查分析

目的调查银川市对社区卫生服务的工作现状及就诊居民的满意度,了解银川市开展社区卫生服务过程中存在的问题和今后的发展前景。方法采用偶遇法对前来社区卫生服务站就诊的411名居民进行社区卫生服务机构各项工作满意度的调查,同时对银川市社区卫生服务机构的工作现状进行了抽样调查。结果除医生技能、医疗设备和医疗费用外,就诊居民对社区卫生服务的满意度均高于80.0%;就诊居民对社区卫生服务机构医疗设备的满意度最低,仅为38.4%。社区卫生服务机构均设立了家庭健康档案,健康教育主要是健康宣教,康复方式主要是口头指导,85.7%的社区卫生服务机构开展了计划免疫工作。结论应着力改善社区卫生服务机构的硬件设施,合理调整医疗费用模式,提高医务人员的技术水平,使社区卫生服务工作为更多的居民所接受。

Yinchuan Community Health Service Present Situation and Satisfaction Degree of the Residents

Objective By investigating and analyzing the running condition of the community health services and degree satisfaction of the residents receiving the services to discuss existing problems in community health services and developing prospects in the future.Methods The visual encounter survey was taken to investigate the satisfaction degree of 411 residents vesting the community health service(CHS)stations to various items of work in CHS.Meanwhile the sampling survey was also taken to investigate the working situation of Yinchuan CHS organizations.Results The satisfaction degree of the visiting residents was higher than 80.0 % except for physicians' skill,medical equipment and expenses.The satisfaction degree of visiting residents to the medical equipment was the lowest,being only 38.4 %.The family health record was set up in CHS organizations.The health propaganda was the main way of health education,and oral instruction was the main way of rehabilitation,and planning immunization was conduced in 85.7 % of the CHS organization.Conclusion The hardware facility of CHS organizations should be improved with a great effort,the model of medical expense should be reasonably adjusted pattern,and the medical stuff's skill needs to be raised,so as to make more residents to accept the CHS.