武当山景区医院门急诊人性化服务的探索与实践

随着旅游业的快速发展，景区医院既要服务好本土人群，也要面对日益增加的外来临时人群，这一特点要求医院提供更加优质的人性化服务。武当山景区医院，在转变服务理念，改善便民设施、就诊环境，优化就诊流程等下功夫，提高了门急诊服务质量，较好地满足百姓需求，为构建和谐医患关系作出有益的探索。

Exploration and Practice on the Personalized Service in Emergency and Outpatient Department in Wudang Mountain Area Hospital

With the rapid development of tourism industry,local hospital in scenic area not only needs to provide a good service for resident,but also is confronted with increasing temporary population from other place,which require hospitals to provide better personalized service.Wudang Mountain hospital made great efforts to change service concept,improve convenience facilities and treatment environment,and optimize treatment processes.All these work that done successfully improved the quality of service in Emergenc...