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居民与医务人员对医疗服务问题的态度差异及其对策研究
引用本文:韩骦,吴萍,李娜,易桂兰,陈俊峰.居民与医务人员对医疗服务问题的态度差异及其对策研究[J].医学与社会,2007,20(4):63-64,F0003.
作者姓名:韩骦  吴萍  李娜  易桂兰  陈俊峰
作者单位:大连医科大学,辽宁大连,116024
摘    要:医疗服务是目前社会关注的焦点问题之一,人们对医疗服务问题的态度势必会影响卫生改革的决策.笔者通过在大连市四区就公众关心的医疗服务问题的调查,探讨居民与医务人员对医疗服务问题的态度差异,分析态度差异的成因,并提出解决对策.

关 键 词:态度  认知  期望值  满意度
收稿时间:2006-11-09
修稿时间:2006-11-09

Different Attitude of Residents and Medical Personnel in the Health Service and the Countermeasures
Hart Shuang et al.Different Attitude of Residents and Medical Personnel in the Health Service and the Countermeasures[J].Medicine and Society,2007,20(4):63-64,F0003.
Authors:Hart Shuang
Institution:Dalian Medical University,Liaoning Dalian 116024
Abstract:The health service is one of the focus problems of social concern currently.The people's attitude certainly will influence the decision of reforming of health service system.This article studies the different attitudes between residents and medical personnel in the health service,analyzes the attitude difference,and puts forward a countermeasure.
Keywords:attitude  cognition  value of expectation  satisfaction
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