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实施优质护理服务示范病房的实践与体会
引用本文:王志华,田风华.实施优质护理服务示范病房的实践与体会[J].内蒙古医学杂志,2011,43(1):98-100.
作者姓名:王志华  田风华
作者单位:赤峰市医院肿瘤外科,内蒙古,赤峰,024000
摘    要:目的:加强医院临床科室护理工作,改变服务观念,为患者提供全新的优质护理服务,提高护理整体服务水平和服务质量,构建和谐的护患关系。方法:从明确规划和目标,创新管理、落实措施、规范服务、监督评价等环节具体展开。结果:提高了护理管理效能。患者对医院护理工作的满意度较2009年同期提高了5%;病区陪护率平均下降了37.7%。结论:通过开展优质护理服务示范工程活动,科学管理,稳步推进,强调以病人为中心的整体护理理念,强化基础护理,进一步提高了医院的护理服务质量,提升了医院的核心竞争力。

关 键 词:优质护理服务  护理质量

Implementation of The high Quality Nursing Service Demonstration ward, The Practice and Experience
WANG Zhi-hua,TIAN Feng-hua.Implementation of The high Quality Nursing Service Demonstration ward, The Practice and Experience[J].Inner Mongolia Medical Journal,2011,43(1):98-100.
Authors:WANG Zhi-hua  TIAN Feng-hua
Institution:(Department of Oncological Surgery,Chifeng City Hospital,Chifeng 024000 China)
Abstract:Objective:To provide patients with a brand-new nursing services of high quality through strengthening the nursing services in hospital departments,altering the service notion and improving the entire standard and quality of nursing services,to establish harmonious relationship between nurses and patients.Methods:The activities of "High Quality Nursing Service Demonstration ward" were implemented through identifying programming and goal,management of innovation,implement measures,standardize services,monitoring and evaluation.Results:The management efficiency of care was improved.Patients satisfaction with care services increased by 5% than the same period in 2009;ward accompanying rate fell by an average 37.7%.Conclusion:Quality of nursing services was improved through "High Quality Nursing Service Demonstration ward" activities,scientific management,steady progressing,emphasizing the concept of holistic nursing care which "patient-centered",strengthening basic nursing,the core competitiveness of the hospital force has been enhanced.
Keywords:High quality nursing services  Quality of nursing
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